Payment Options

• How do I pay for my OnStar service?

  You can renew your OnStar service by pushing the blue OnStar button in your vehicle or call 1.888.4.ONSTAR (1.888.466.7827) and an Advisor will help you renew.

• What payment options does OnStar accept for subscription renewal?

  The following forms of payment are accepted for:

  Monthly billing:

  • Credit card (MasterCard, Visa, American Express, or Discover)

  Annual renewal:

  • Cheque or credit card
• Can I pay for my service by cheque?

  Yes. OnStar does accept payments by cheque for an annual OnStar subscription renewal. We accept credit cards for subscribers wishing to renew monthly or annually. Also, please note we do not accept payment by cheque for the purchase of Hands-Free Calling minutes.

  Please send your annual payment by cheque to the following address:

  OnStar Canada
  P.O. Box 18351 STN BRM B
  Toronto, Ontario
  M7Y 3J1

• When will my credit card be billed?

  After your credit card is authorized, it will be billed within a period of 12 to 48 hours.

• How can I confirm that OnStar has received my payment?

  OnStar will send you a letter or email to confirm your renewal transaction. If you have any questions or concerns, push your blue OnStar button or call us at 1.888.4.ONSTAR (1.888.466.7827).

• If I pay for service beyond my courtesy year, when will my service start?

  Your paid OnStar subscription will begin only after your full initial year of service has expired.

• Will my subscription continue if I place my credit card on file?

  Yes. When you place your credit card on file and choose the monthly plan, the subscription payment will be charged to your credit card each month. This ensures uninterrupted OnStar service. Your credit card will be charged the monthly fee until you instruct OnStar to do otherwise.

• When is my credit card placed on file?

  Your credit card is put on file when you provide a credit card number for the purchase of a monthly or annual subscription; you can do this with your Advisor or at onstar.com. Your credit card will also be placed on file when you purchase Hands-Free Calling minutes, unless you specifically ask for a one-time charge to your card.

• What is Continuous Coverage?

  Continuous Coverage provides you with ongoing access to all OnStar services after your first year (or paid subscription) expires. By allowing you to store your credit card information on file, not only will your monthly payment be automatically billed each month, but you will experience benefits such as:

  • Uninterrupted OnStar service
  • Subscription that will be not be deactivated
  • Peace of mind knowing that OnStar Advisors are available around the clock
  • Convenience of allowing you to upgrade your service plan, change to an annual plan or purchase additional Hands-Free Calling minutes

  Log in to your account and enter your credit card information to enroll in Continuous Coverage.

• How can I update my account information?

  Push your blue OnStar button or call us at 1.888.4.ONSTAR (1.888.466.7827) to update information such as your address, phone number, and credit card. Account updates may take up to 10 business days to be viewable on the web (New vehicle purchases may take longer.).

• If I purchase a new vehicle, can I transfer my OnStar service from my previous vehicle?

  You may transfer your OnStar subscription if:

  • You have an active, customer-paid OnStar subscription and account.
  • The primary driver is the same for both vehicles.
  • The new vehicle comes equipped with OnStar hardware.
  • You still own your old vehicle; it cannot be deactivated or enrolled with a different owner.

  You can transfer your OnStar existing subscription during your new vehicle enrollment, either through a dealer or retailer representative or by pushing your blue OnStar button.

  Please note that the initial year of subscription included with your vehicle purchase remains with the vehicle should it be sold or traded-in within the first year.

  Note: In the event that you are not eligible for subscription transfer, a refund, if applicable, will be given for any remaining subscription time you have purchased.

• What should I do about my subscription if I've sold or traded my vehicle?

  Call 1.888.4.ONSTAR (1.888.466.7827) and provide the Advisor with your OnStar account number or Vehicle Identification Number (VIN) and the date the vehicle was sold or traded.

• If I've already sold my OnStar-equipped vehicle, can I transfer my subscription to the new owner?

  If you are no longer driving your OnStar-equipped vehicle and want to transfer your subscription to a new owner, please call 1.888.4.ONSTAR (1.888.466.7827) and an Advisor will assist you.

• Does OnStar know when I've traded-in, returned a leased vehicle, or "totaled" my vehicle?

  No. OnStar is not informed of vehicle trade-ins, lease returns or when a vehicle is "totaled" due to collision damage. Therefore it is important for you to contact us as soon as possible in any of these situations. Please call 1.888.4.ONSTAR (1.888.466.7827) and provide the Advisor with your OnStar account number or Vehicle Identification Number (VIN) and the date the vehicle was sold, traded or "totaled."

• Why can't I use the Hands-Free Calling feature without an OnStar subscription?

  Hands-Free Calling is a service available only to active OnStar subscribers. Without an active OnStar subscription, the service is neither available nor functional.