Turn-by-Turn Navigation

• What is OnStar Turn-by-Turn Navigation?

  OnStar Turn-by-Turn Navigation is the simplest and smartest navigation system. This new system provides automated voice-guided driving directions to subscribers while "on the go" in their vehicle. OnStar Turn-by-Turn Navigation allows you to stay focused on the road and it also provides peace of mind, knowing that you will be guided at each turn toward your final destination.

• How does OnStar Turn-by-Turn Navigation work?

  You simply push the blue OnStar button and tell the Advisor where you want to go. A highly trained Advisor locates the requested destination and sends detailed driving directions to the vehicle. Automated voice-guided driving directions lead you through each maneuver of the route as you travel toward your destination, providing "turn tones," street names, and distances to each turn along the way. The system even alerts you if you miss a turn and offers a revised route to the destination.

• How do I use Turn-by-Turn Navigation?

  After you have pushed the blue OnStar button and requested a Turn-by-Turn route, voice instructions begin playing after your call with the OnStar advisor has ended. Simply follow the directions as they guide you to your destination.

  There are commands you can use while following your route, which you can initiate by pushing the phone or white-dot button. These commands can be found in the Quick Reference Card accompanying the OnStar manual in your vehicle glove box or you can download and print the Turn-by-Turn Quick Reference Card now.

  Some popular commands are:
  "Cancel route" — Command to the system to cancel receiving routes to a destination.
  "Route preview" — Command to the system to preview the route to destination.
  "Repeat" — Command to the system to repeat the last maneuver.

• Is there an additional cost to receive OnStar Turn-by-Turn Navigation?

  OnStar Turn-by-Turn Navigation is an enhancement to OnStar's current Directions & Connections Plan. Select vehicles include the Directions & Connections Plan during their initial year of service. In cases where the vehicle includes the Safe & Sound Plan during their initial year of service, a $149 annual upgrade to Directions & Connections, ABS and 2007 or newer MY vehicle are required to receive OnStar Turn-by-Turn Navigation. After the first year of vehicle ownership, the subscriber will be required to renew their Directions & Connections plan for $438 per year (plus tax).

  For details on upgrading your subscription, please push your blue OnStar button or call 1.888.4.ONSTAR (1.888.466.7827) and an Advisor will assist you.

• How do I know if my vehicle is equipped with Turn-by-Turn Navigation service?

  OnStar Turn-by-Turn Navigation requires the integration of key systems to operate, including:

  • Factory-installed Generation 7.0 OnStar hardware
  • Contracted data network coverage (View coverage area map)
  • Antilock Braking System (ABS)
  • Active Directions & Connections subscription

  Click here for vehicle availability.

• What are the commands that I need to know to interact with the Turn-by-Turn Navigation system?

  These can be found in the Quick Reference Card accompanying the OnStar manual in your vehicle glove box or you can download and print the Turn-by-Turn Quick Reference Card now and start interacting with the service today.

  Some popular commands are:
  "Cancel route" — Command to the system to cancel receiving routes to a destination.
  "Route preview" — Command to the system to preview the route to destination.
  "Repeat" — Command to the system to repeat the last maneuver.

• Is OnStar Turn-by-Turn Navigation available everywhere?

  Because OnStar's Turn-by-Turn Navigation service relies on Code-Division Multiple Access (CDMA) wireless data coverage and agreements with carriers to provide this service, Turn-by-Turn routing is only available to customers residing in and initiating or updating a route while traveling through OnStar's contracted carriers' enhanced service capable areas. This covers approximately 98 percent of the U.S. population, and approximately 80 percent of the population in Canada.

• What if I'm in an area where OnStar Turn-by-Turn Navigation is not available?

  Push your blue button and a live OnStar Advisor will provide driving directions.

• Why is Turn-by-Turn Navigation service unavailable in French language?

  OnStar is working very hard to develop Turn-by-Turn Navigation for our French speaking subscribers. We value our French speaking subscribers and are working to refine the Turn-by-Turn service so as to deliver a positive French voice experience. We expect to launch Turn-by-Turn Navigation in French before the end 2007. In the meantime, OnStar subscribers with a French language preference and an active Directions & Connections subscription will continue to have access to driving directions via a live OnStar Advisor.