Helpful Info

This is the first place to find answers to the most common questions asked about OnStar. If you have a question that is not addressed here, please contact us or call us directly at 1.888.4.ONSTAR (1.888.466.7827). Or if you are an OnStar subscriber, push the blue OnStar button in your vehicle.

Why Do I Need OnStar?

Subscription Transfers

> How Do I Get OnStar?

OnStar Vehicle Diagnostics

How Do I Use OnStar?

Analog-to-Digital Transition

How Do I Pay For OnStar?

Plans and Services

OnStar Turn-by-Turn Navigation

Crisis Assist

How Do I Get OnStar?

Installation

Q1.	Why can't any vehicle have OnStar installed?
A1.	Currently, OnStar is exclusively factory-installed on select vehicles. By the end of 2007, OnStar will be standard on GM trucks and cars sold in the United States and Canada. See our extensive list of vehicles available with OnStar.
Q2.	What vehicle models are available with OnStar?
A2.	OnStar is available on more than 50 GM models. See our extensive list of vehicles available with OnStar.
Q3.	Where can I get more information on how to use OnStar?
A3.	Visit the OnStar Explained section of this site for information about how to get and how to use OnStar. Find descriptions of all services in Information Center. You can also contact us at 1.888.4.ONSTAR (1.888.466.7827) Monday-Friday, 6 a.m.-1 a.m. EST. OnStar subscribers can consult the OnStar Owner's Guide in their vehicle glove box, or push the blue OnStar button in their vehicle at any time.

Activation

Q1.	When does the first-year OnStar subscription begin for owners of a new vehicle?
A1.	Your first-year subscription starts when you take delivery of your new OnStar-equipped vehicle.
Q2.	How do I activate the OnStar system in my new vehicle?
A2.	Every new OnStar-equipped vehicle includes a prepaid, one-year OnStar service plan with Automatic Notification of Air Bag Deployment, Emergency Services, and Stolen Vehicle Assistance activated when you take delivery from the dealer. The remaining services are typically activated automatically within 3 to 5 business days after you take delivery. For other makes and model years, including pre-owned vehicles, OnStar can be activated by pushing the blue OnStar button inside the vehicle. Advisors are standing by 24/7 to help with activation. You may also call us at 1.888.4.ONSTAR (1.888.466.7827).