Renewal & Billing

• How do I renew my OnStar service?

  Renew online, using your account number and zip code to log in. You can also push the blue OnStar button in your vehicle or call 1.888.4.ONSTAR (1.888.466.7827) and an Advisor will help you renew.

• What payment options does OnStar accept for subscription renewal?

  The following forms of payment are accepted for:

  Monthly billing:

  • Credit card (MasterCard, Visa, American Express, or Discover) or debit card (with MasterCard and Visa logos)

  Annual renewal:

  • Check, credit card, or debit card
• Why can't I log into "My Account" and access my OnStar account information online?

  There are three possibilities:

  • The account number or zip code that you entered is not recognized by the system. Please check your entry and try again. If you recently moved, we may not have your new address, so try your previous zip code.
  • Online access to your OnStar account is not available yet. We are currently in the process of updating our Subscriber account records. You should be able to access your account information within two business days. (New vehicle purchases or vehicle reactivations may take longer.)
  • You have attempted too many logins and are locked out. Please close your browser and reopen to attempt your login again.

  If you require immediate assistance with any online transaction, including: purchasing Hands-Free Calling minutes, renewing your OnStar service or updating your OnStar account information, just press your blue OnStar button or contact an OnStar Advisor at 1.888.4.ONSTAR (1.888.466.7827). TTY users only (deaf, hard-of-hearing, or speech-impaired) may contact us at 1.877.248.2080.

• Can I pay for my service by check?

  Yes. OnStar does accept payments by check for an annual OnStar subscription renewal. We accept credit cards for subscribers wishing to renew monthly or annually. Also, please note we do not accept payment by check for the purchase of Hands-Free Calling minutes.

  Please send your annual payment by check to the following address:

  Dept #77246
  OnStar Subscription Center
  PO Box 77000
  Detroit, MI 48277-0246

• When will my credit card be billed?

  After your credit card is authorized, it will be billed within a period of 12 to 48 hours.

• How can I confirm that OnStar has received my payment?

  OnStar will send you a letter or email to confirm your renewal transaction. If you have any questions or concerns, push your blue OnStar button or call us at 1.888.4.ONSTAR (1.888.466.7827).

• If I renew beyond my initial year of service included with the vehicle purchase, when will my renewal start?

  Your paid OnStar subscription will begin only after your full initial year of service has expired.

• Will my subscription continue if I place my credit card on file?

  Yes. When you place your credit card on file and choose the monthly plan, the subscription payment plus any applicable taxes and fees will be charged to your credit card each month. This ensures uninterrupted OnStar service. Your credit card will be charged the monthly fee until you instruct OnStar to do otherwise.

• When is my credit card placed on file?

  Your credit card is put on file when you provide a credit card number for the purchase of a monthly or annual subscription; you can do this with your Advisor or at onstar.com. Your credit card will also be placed on file when you purchase Hands-Free Calling minutes, unless you specifically ask for a one-time charge to your card.

• What is Continuous Coverage?

  Continuous Coverage provides you with ongoing access to all OnStar services after your first year (or paid subscription) expires. By allowing you to store your credit card information on file, not only will your monthly payment be automatically billed each month, but you will experience benefits such as:

  • Uninterrupted OnStar service
  • Subscription that will be not be deactivated
  • Peace of mind knowing that OnStar Advisors are available around the clock
  • Convenience of allowing you to upgrade your service plan, change to an annual plan or purchase additional Hands-Free Calling minutes

  Log in to your account and enter your credit card information to enroll in Continuous Coverage.

• How can I update my account information?

  Simply log in to your account to update information such as your address, phone number, and credit card. Account updates may take up to two business days to be viewable on the web.

• How long will it take for my account information to be updated in my online account profile?

  It will take up to two business days for your updates to appear in your online Account Profile. If after two business days your account information has still not been changed, please call us at 1.888.4.ONSTAR (1.888.466.7827) or push the blue OnStar button in your vehicle to speak to an Advisor.

• If I purchase a new vehicle, can I transfer my OnStar service from my previous vehicle?

  You may transfer your OnStar subscription if:

  • You have an active, customer-paid OnStar subscription and account.
  • The primary driver is the same for both vehicles.
  • The new vehicle comes equipped with OnStar hardware.
  • You still own your old vehicle; it cannot be deactivated or enrolled with a different owner.

  You can transfer your OnStar existing subscription during your new vehicle enrollment, either through a dealer representative or by pushing your blue OnStar button.

  Please note that the initial year of subscription included with your vehicle purchase remains with the vehicle should it be sold or traded-in within the first year.

  Note: In the event that you are not eligible for subscription transfer, a refund, if applicable, will be given for any remaining subscription time you have purchased.

• What should I do about my subscription if I've sold or traded my vehicle?

  Call 1.888.4.ONSTAR (1.888.466.7827) and provide the Advisor with your OnStar account number or Vehicle Identification Number (VIN) and the date the vehicle was sold or traded.

• If I've already sold my OnStar-equipped vehicle, can I transfer my subscription to the new owner?

  If you are no longer driving your OnStar-equipped vehicle and want to transfer your subscription to a new owner, please call 1.888.4.ONSTAR (1.888.466.7827) and an Advisor will assist you.

• Does OnStar know when I've traded-in, returned a leased vehicle, or "totaled" my vehicle?

  No. OnStar is not informed of vehicle trade-ins, lease returns or when a vehicle is "totaled" due to collision damage. Therefore, it is important for you to contact us as soon as possible in any of these situations. Please call 1.888.4.ONSTAR (1.888.466.7827) and provide the Advisor with your OnStar account number or Vehicle Identification Number (VIN) and the date the vehicle was sold, traded or "totaled."

• Why can't I use the Hands-Free Calling feature without an OnStar subscription?

  Hands-Free Calling is a service available only to active OnStar subscribers. Without an active OnStar subscription the service is neither available nor functional.