emergency
we can send help. even when you can't ask for it
In most crashes, sensors can automatically alert us that you've been hit. Specially trained Advisors are available 24/7 to send help to your exact location. You don't have to do a thing.
most impacts trigger Automatic Crash Response.
In most crash situations, a specially-trained Emergency Advisor is immediately connected to your vehicle. If you request help, or can't answer, emergency responders are sent to your precise GPS location. Advisors monitor the OnStar network 24 hours a day, so there's always someone to help when you need it most.
more than just a 911 call
Your vehicle can also transmit important crash data to OnStar, including direction and number of impacts, rollover status, and a maximum velocity at impact. This measures the impact, and helps first responders gauge severity. An Advisor shares this potentially life-saving information with responders before they even arrive.
see how to use it
every second makes a difference.
After a crash, an invisible countdown begins. Emergency professionals call it "the Golden Hour:" it's the best time to minimize injury and maximize outcomes. Automatic Crash Response helps medical workers get to you faster, armed with information about your emergency.
watch "the Golden Hour"you have a lifeline at OnStar
No matter what happens on the road, we can help. We are your link to emergency service providers.
get the story
when is it OK to push the "red button"? any time you need to.
- In a medical emergency: Our trained Advisors are ready for emergencies, have Poison Control information, and can stay on the line until help arrives.
- As a good Samaritan: When you see a crash, someone in trouble, or a fire, just push your red button and we'll send emergency help.
- For an Amber Alert: If you see a missing child, push your red button. OnStar has teamed up with the police for rapid response.
24/7 access—even in a crisis
In a disaster, our subscribers get full access to all services, including Navigation and Hands-Free Calling—no extra charge. Onstar's power of human connection combined with our expertise in providing personalized assistance during emergencies, allow you to be sure you'll have help in any disaster.
Rely on OnStar Crisis Assist in situations like:
Severe Weather:
Severe Thunderstorms
Tornados
Flooding
Hurricanes
Severe Winter Weather
Natural Resource/Man-Made Disasters:
Energy/Power Outages
Hazardous Material Situations
Terrorist Activity
Natural Disasters:
Earthquakes
Landslides
Tsunamis
Wildfires
Volcanic Eruptions
During these events OnStar Advisors can contact emergency responders on your behalf, provide directions to help get you out of harm's way, locate a nearby hotel, and help you connect with loved ones.
Constant monitoring:
our Command Center monitors crisis activity and disasters 24/7.
Visit Ready.gov to learn more about how to prepare for any disaster.
Build an emergency kit
Natural disaster information
Shelter information
Evacuation Guidelines
change language/country
close
OnStar North America
