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Mom Relieved OnStar Was There for Her Daughter

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The August 2018 day that Sierra Terry was leaving home to drive herself back to college was pleasant and sunny.

Her mom, Kirstie Terry, was still concerned. It was the 19-year-old’s first time driving the three-hour drive back to school in Missouri alone. She asked her daughter to text when she arrived safely.

“About 45 minutes later, Sierra pulled over and called me because the check engine light came on. I was so worried,” Terry says. “She was in a rural area with farms and farms and more farms. We had her drive to a truck stop.”

By the time she arrived at the truck stop, her parents remembered Sierra’s 2015 Chevrolet Cruze had an active OnStar*1 plan.*12

Sierra was scared because she had never had to use OnStar in the two years since getting her vehicle. But she told the OnStar Advisor what was happening.

“She called us back and said, ‘They were so nice.’ First, they asked her if she was safe. Then they told her there was nothing to worry about, which made me feel better,” Terry says, crying in relief. “It was a small thing, but it was also a big thing. It made her independent. It made her grow up a teeny tiny bit. It was hand-holding but not from her parents. It made a huge difference for us.”

While the issue with Sierra’s car wasn’t significant, it did relieve her parents stress to know someone was there to help her.

“Missouri was hit by a tornado a few years ago, and the college campus was impacted. All these safety things concern you,” Terry says. “But by having OnStar in the car, she can get home and get what she needs 24/7. She can get police, ambulance, roadside service from that car. It’s a huge deal.”

+ “But by having OnStar in the car, she can get home and get what she needs 24/7. She can get police, ambulance, roadside service from that car. It’s a huge deal.”