How can I become an OnStar Member?
You can visit your vehicle Owner Centre to sign up or get help from an Advisor by pushing the blue OnStar button in your vehicle or calling 1.888.4ONSTAR (1.888.466.7827). You can enroll anytime, and if you are enrolled in a trial plan, your paid OnStar service plan will be added to the time remaining on your trial plan.
Can I transfer my OnStar service plan?
You may transfer your OnStar service plan if:
If you still own the vehicle listed on your service plan, the plan cannot be switched to a different driver.
Any service plan included with your vehicle purchase remains with the vehicle if it is sold or traded in with an active OnStar trial.
If you trade in your vehicle, return a leased vehicle or your vehicle is totalled because of collision damage, please call 1.888.4ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). We will update your account status or transfer your service. You'll also need the date the vehicle was sold, traded or totalled. If you’re not eligible to transfer your service plan, a refund, if applicable, will be given for the remaining service plan time you purchased.
How can I cancel my OnStar service?
If at any time you wish to cancel your OnStar service, push your blue OnStar button to speak with an Advisor or call 1.888.4ONSTAR (1.888.466.7827). You cannot cancel your service online. If you let your service plan expire or choose to cancel it, your OnStar system will be deactivated. All services—including Automatic Crash Response and Emergency Services—will be shut off. Your vehicle won’t be able to connect with us for help, even in a crash.
What is my OnStar PIN?
When you create your OnStar account, you will set an OnStar PIN to access certain features. If you forget your PIN or would like to change it, visit your vehicle Owner Centre or push your blue OnStar button or call 1.888.4ONSTAR to speak with an Advisor.
How can I reach an OnStar Advisor?
To speak with an Advisor day or night, 365 days a year, just push the blue OnStar button or call us toll-free at 1.888.4ONSTAR (1.888.466.7827).