What are Theft Alarm Notifications?
15Theft Alarm Notification* is a feature within the Stolen Vehicle Assistance suite of services from OnStar, available on compatible vehicles enrolled in the Security or Guidance Plan, or as an add-on service. If your vehicle alarm sounds, a Theft Alarm Notification will be sent to you, providing you early notification that may increase the chances of recovering your vehicle or personal property by working with local law enforcement and OnStar.
Is my vehicle equipped with Theft Alarm Notification?
Most model year 2014 and newer vehicles are compatible with Theft Alarm Notification. You can confirm if your vehicle is compatible by visiting your account on Owner Centre or by speaking with an Advisor by pushing the blue OnStar button in your vehicle. You can also call 1.888.4ONSTAR (1.888.466.7827).
How do I enroll in Theft Alarm Notification?
In order to receive Theft Alarm Notification, you will need to complete the following steps:
How do I change my preferences?
To set your Theft Alarm Notification communication preferences, visit your account on Owner Centre and log in to your account. You can set your Theft Alarm Notification preferences using the existing contact information on your account. You can change these preferences at any time on Owner Centre or through an Advisor.
How do I choose who receives notifications?
At this time, Canadian Members may only enroll the owner of the vehicle into Theft Alarm Notification.
What do I do if I receive a Theft Alarm Notification?
If your vehicle has been stolen or tampered with, file a police report and let them know you have OnStar enabled. If your vehicle has been stolen, the authorities can work with OnStar to help locate your vehicle and, in some cases, use Remote Ignition Block or Stolen Vehicle Slowdown, if road conditions are determined to be safe; these are other available features within the 14Stolen Vehicle Assistance* service.
What is Remote Ignition Block?
Once a vehicle has been reported stolen to law enforcement, OnStar can send a remote signal that blocks the engine from starting, on properly equipped vehicles.
What is Stolen Vehicle Slowdown?
Once reported stolen to law enforcement, OnStar can send a signal to properly equipped vehicles to help authorities recover your vehicle and reduce high-speed pursuits. Once the police confirm that conditions are safe, an OnStar Advisor can send a signal that gradually slows the vehicle to an idle speed (when conditions are safe to do so).
What do I do if the notification was a false alarm?
If your alarm was accidentally triggered and there is no problem with your vehicle, we’d appreciate it if you would contact 1.888.4ONSTAR (1.888.466.7827) and select menu option three to report the alarm as accidental.
My vehicle was stolen. What do I do now?
If your vehicle has been stolen, contact your local law enforcement to file a police report and let them know you have OnStar enabled. The authorities can work with OnStar to help locate your vehicle and, in some cases, use Remote Ignition Block or Stolen Vehicle Slowdown (based on road conditions being safe), which are other features within the Stolen Vehicle Assistance service. You should also contact 1.888.4ONSTAR (1.888.466.7827) and select menu option three to begin the Stolen Vehicle Assistance process. The OnStar Advisor will ask you for the stolen vehicle report number and confirm if law enforcement is involved.
What do I do if my vehicle has been damaged or has had property stolen from it?
Most insurance companies require a police report for vehicle damage or personal property theft. You should contact local law enforcement to file a report and then contact your insurance company. In addition, contact 1.888.4ONSTAR (1.888.466.7827) and select menu option three to report the incident.
What can trigger an alarm?
The theft-deterrent system in your vehicle may be triggered by the following:
What do I do if I’m not receiving notifications?
There are some limitations that can prevent the Theft Alarm Notification system from sending an alert. If you are having problems, check these issues:
The Connected Vehicle User Terms available on the Terms & Conditions page also describe some limitations of the OnStar service.
What do I do if I’m receiving notifications when the alarm isn’t sounding?
Some vehicles have a “key learning” theft trigger, which will not sound the vehicle alarm when activated. The “key learning” theft notification is triggered when someone has made a copy of a valid key. If you requested to have a duplicate key made, the duplication process will trigger a notification to you. If that’s not the case, you can call 1.888.4ONSTAR (1.888.466.7827) to speak to a Stolen Vehicle Advisor who can check to see what theft sensor was triggered for your notification.