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OnStar and First Responders — working together to save lives for over 20 years

Seconds count in a vehicle crash. Help needs to reach you as fast as possible — but what if they can’t find you?

OnStar can provide First Responders with critical crash data, including your specific location.*29 We get them the information they need to plan your rescue before they even reach the scene.

In a crash, OnStar works with First Responders to get the right help to the right location.

OnStar helps First Responders save lives

Automatic Crash Response – Within seconds of a crash detection,*16 the vehicle can automatically connect to an Emergency-Certified Advisor. Injury Severity Prediction is calculating the probability of severe injury as well as other vital crash data.

Vehicle Location – Using GPS technology, an Advisor requests help be sent to your vehicle’s location — even if you can't respond. This critical information helps First Responders spend less time trying to find you and more time helping you.

Emergency Dispatch – Employing a proprietary database of 911 dispatch centers, the Advisor gets a priority connection to the correct emergency center for the crash location and the right help to the crash scene.

Injury Severity Prediction – The Advisor relays critical lifesaving crash data — information that alerts First Responders to the possibility of severe injuries. The 911 dispatcher conveys this real-time data from OnStar to First Responders, enabling them to make the best equipment and routing decisions.

Emergency-Certified Advisor – The Advisor*64 stays on the line with a Member until emergency help arrives. They also provide the 911 dispatcher with updates as conditions change.

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Explore Stories of Lives Saved


OnStar and First Responders help thousands of people just like you every day. Visit our interactive Story Map to learn more about the many ways we work together — in your hometown and across the country.

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