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Help: The OnStar Guardian Skill for Amazon Alexa FAQ

What is the OnStar Guardian skill for Amazon Alexa?

What can the OnStar Guardian skill for Amazon Alexa be used for?

How much will the OnStar Guardian skill for Amazon Alexa cost?

Why bring access to key OnStar safety services out of the vehicle?

Why introduce this home safety solution when the OnStar Guardian app already exists?

What kind of user data does GM receive from this service?

Will this solution be available on all Alexa-enabled devices?

 

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What is the OnStar Guardian skill for Amazon Alexa?

The OnStar Guardian skill*117 for Amazon Alexa*78 will help provide our Members with a 24/7 voice-enabled connection to OnStar® Emergency-Certified Advisors*64 through supported Alexa-enabled devices in the United States.

When the OnStar Guardian skill for Amazon Alexa is enabled on supported devices, such as Echo, Echo Dot and Echo Show, household members can reach OnStar Emergency-Certified Advisors by saying prompts like “Alexa, call for help” during emergencies or stressful situations.

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What can the OnStar Guardian skill for Amazon Alexa be used for?

The OnStar Guardian skill for Amazon Alexa will allow Members to use voice commands to connect with OnStar Emergency-Certified Advisors who are available 24/7. These Advisors are certified and accredited by the International Academies of Emergency Dispatch and can assess a situation, contact 911 as needed, provide critical medical instruction, and stay on the line until help arrives. As one example, a child may be able to ask for help if their parent or grandparent has fallen or is injured and unable to reach the phone for assistance.

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How much will the OnStar Guardian skill for Amazon Alexa cost?

The OnStar Guardian skill for Amazon Alexa will initially be available as a free trial to select OnStar Members later in September. More details on pricing will be shared later in 2021.

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Why bring access to key OnStar safety services out of the vehicle?

OnStar has consistently received feedback from OnStar Members that they wish they could take OnStar with them. The home safety solution brings key OnStar safety and security services from the vehicle to the home by providing access to specially trained Emergency-Certified Advisors.

Because not all 911 call center responders are certified and accredited by the International Academies of Emergency Dispatch, OnStar Emergency-Certified Advisors are here to fill that gap and help provide critical medical instruction and stay on the line until help arrives.

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Why introduce this home safety solution when the OnStar Guardian app already exists?

With the OnStar Guardian skill for Amazon Alexa, Members will have direct access to Emergency-Certified Advisors through a simple voice command to their supported Alexa-enabled device. Once set up, customers can say “Alexa, call for help” and Alexa will call OnStar Emergency-Certified Advisors. We see this as an opportunity to provide another option for our Members to have the power of OnStar — even at home.

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What kind of user data does GM receive from this service?

As with all connectivity services, Members must first give consent to activate the service and agree to the terms and conditions and privacy statement. Once that occurs, Members will also need to complete a safety profile* and link their OnStar and Amazon Alexa accounts to deliver Emergency Services (if needed). This data is part of how these systems are designed to deliver an outstanding experience.

*Note: The user information in the safety profile is not shared with Amazon.

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Will this solution be available on all Alexa-enabled devices?

This is available on all in-home Alexa-enabled devices that support Alexa calling, such as Echo, Echo Dot and Echo Show. Echo Frames and Echo Auto do not support the emergency contact feature at this time.

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