We’re ready to help 24/7
We know the COVID‑19 (coronavirus) pandemic has created uncertainty and challenges for many of our Members. During these trying times, we want you to know your OnStar service will be there for you, as always. We have taken steps to ensure our Advisors are safe and available to you 24/7.
OnStar continues to support our Members during this pandemic, providing a variety of resources:
While we advise our Members to stay home, if you need to travel, please follow CDC recommendations and maintain at least a 6-foot distance from others. When you need to be out, the services below can also help you along the way:
Please know that we are prioritizing critical Member needs to ensure emergency support is delivered without delay. During this time, you could experience longer wait times. If you are not in need of emergency support, you can also reach us on Facebook Messenger using your vehicle mobile app or via the OnStar Facebook page.
CDC Coronavirus Guidelines
If you have questions or need guidance regarding COVID-19, please visit the Centers for Disease Control and Prevention website. They have the latest information and safety guidelines. OnStar looks to the CDC for guidance — as well as the WHO, FEMA and the Department of Homeland Security — to guide our actions and the information we provide our Members and our Advisors.