We’re ready to help 24/7
We know that COVID-19 (coronavirus) has created uncertainty and challenges for many of our Members. During these trying times, we want you to know your OnStar service will be there for you, as always. Help or information is only a button-push away. We have taken steps to ensure our Advisors*64 are safe and are available to you 24/7.
Because this is a situation that affects us all, we are also turning on Crisis Assist*129 and offering 3 GB/3 months of in-vehicle data*130 (whichever comes first) for all current Chevrolet, Buick, GMC and Cadillac owners with properly equipped vehicles for a limited time. Feel free to use these services to help navigate the unexpected.
Please know that we are prioritizing critical Member needs during this time to ensure emergency support is delivered without delay. During this time, you could experience longer than expected wait times. If you are not in need of emergency support, you can also reach us on Facebook Messenger using your vehicle mobile app or via the OnStar Facebook page.
CDC Coronavirus Guidelines
If you have questions or need guidance regarding COVID-19, please visit the Centers for Disease Control and Prevention website. They have the latest information and safety guidelines. OnStar looks to the CDC for guidance — as well as the WHO, FEMA and the Department of Homeland Security — to guide our actions and the information we provide our Members and our Advisors.