Set up & Support
Getting Started with OnStar with 4G LTE
Connecting to your vehicle's Wi-Fi Hotspot
The "SSID" is the name of the Wi-Fi hotspot for the vehicle and the "Passphrase" is the password associated with the hotspot. The "SSID" will be used to identify which Wi-Fi hotspot you connect to and the "Passphrase" will be entered to complete the connection.
To get your hotspot name (SSID) and password, press the Voice Command button and say "Wi-Fi settings."
You can change the name of your hotspot and password by pushing the Blue OnStar button and asking your Advisor.
Data Trial, Data Plans and Usage
Yes, a data plan is required to use the vehicle's Wi-Fi hotspot.
Customers receive a 3-month or 3 GB (whichever comes first) trial data plan with the purchase of an eligible 2015 vehicle. OnStar data plan subscribers will also have the opportunity to access special offers from content partners, such as Famigo and TumblebooksTV, for brought-in devices.
You can press your Blue OnStar button and the Advisor will provide your current data usage.
The built-in Wi-Fi hotspot provides a better in-vehicle experience than your smartphone for a number of reasons. Our stronger signal means you have a fast and reliable connection. It is powered by your vehicle, so you're not reliant on a mobile device battery. It is also a more powerful connection than a smartphone or mobile hotspot* due to the external antenna.
Connection Questions and Troubleshooting
The vehicle ignition needs to be in the "Run" or "Accessory" position for the Wi-Fi hotspot to be active.
Seven devices can be connected simultaneously to the Wi-Fi hotspot.
The Wi-Fi hotspot has a range of 50 ft. from your vehicle.
The coverage for the in-vehicle Wi-Fi hotspot depends on the wireless carrier network coverage. When you are in areas where coverage fluctuates, performance may be impacted. In a 2G-coverage area, the Wi-Fi hotspot will not work. In a 3G-coverage area, streaming data or video to your devices may result in the degradation of your service. See coverage maps at coverage map
Refer to http://www.gmtotalconnect.com/ or press your Blue OnStar button and ask your Advisor.
Subscriber Famigo and TumbleBooks Offer FAQs:
The Famigo mobile app provides safe, fun, and educational on-the-go entertainment for kids on their smartphones and tablets.
As of July 29, 2014, customers with a 2015 Chevrolet, Buick, GMC or Cadillac equipped with OnStar 4G LTE and an active OnStar data plan may access Famigo Basic (normally $0.99/month) at no charge (U.S. only).
- Famigo Basic provides access to a phone lock, Famigo TV, Kid's Web Browser and Web Games.
- Famigo Plus is available for $4.99/month for access to additional content like eBooks and monthly apps.
TumbleBooks brings a library of read-a-long stories to your tablets and smartphones, providing family-friendly educational fun for the backseat and beyond.
As of July 29, 2014, customers with a 2015 Chevrolet, Buick, GMC or Cadillac equipped with OnStar 4G LTE and an active OnStar data plan may access the TumbleBook app on their mobile devices at no charge (U.S. only).
First-time customers can download the Famigo app through the Apple or Google store on their mobile devices, then follow the account set-up instructions. To access free content, Subscribers just need to provide their OnStar Hands-Free Calling phone number.
To find your Hands-Free Calling number, press the OnStar Voice Command button
and after the “READY” prompt, say “MY NUMBER”. The vehicle phone number will appear on the radio display.
Once the app is downloaded and you are logged in, enter settings in Parent Mode and select “Activate Connected Car Apps.”
You’ll have access to Famigo Basic at no charge. In “Play” mode, access the app by selecting the “Connected Car” icon on the main screen. For more information about Famigo, visit www.famigo.com
If you're following the instructions properly but still having trouble, press the blue OnStar button in your vehicle or call 1.888.4ONSTAR (1-888-466-7827) to speak with an Advisor.
First-time customers can download the TumbleBooks app through the Apple or Google store on their mobile devices, then follow the account set-up instructions. To access the free content, Subscribers just need to provide their OnStar Hands-Free Calling phone number.
To find your Hands-Free Calling number, press the OnStar Voice Command button and after the “READY” prompt, say “MY NUMBER”. The vehicle phone number will appear on the radio display.
Once the app is downloaded, tap the profile silhouette on the top right of the TumbleBooks main screen. Choose the option to create an account. Make sure to check your email inbox for the account validation link.
You’ll have access to the full TumbleBooks library for 30 days, and 5 books after that. After the trial has ended, the full TumbleBook Library is available exclusively for OnStar 4G LTE subscribers for $4.99 a month. For more information, visit www.tumblebooks.com
If you're following the instructions properly but still having trouble, press the blue OnStar button in your vehicle or call 1-888-4ONSTAR (1-888-466-7827) for assistance.
At this time, there are no plans to end the free Famigo Basic content offer as long as the customer maintains an active data plan.
The TumbleBooks free offer expires after 30 days. After the free offer has expired, Subscribers with an active data plan can purchase a premium TumbleBooks subscription for $4.99/month, or to retain access to 5 predefined books at no charge.
Subscribers may purchase data at any time by pressing the blue OnStar button in their vehicle. Subscribers with an active data plan can access free content upon their next login.
Still need help?
Press your blue OnStar button or call 1.877.865.7864.1.877.865.7864.
1 Visit onstar.com for vehicle availability, details and system limitations. Services and connectivity may vary by model and conditions. 4G LTE service available in select markets. Some services require data plan.
2 Devices must be WPA2 compliant with active OnStar service and data plan. Wi-Fi devices manufactured prior to 2006 may not be compatible. Please consult your device manufacture for information regarding the WPA2 security protocol and Wi-Fi device compatibility.
3 Services vary by model and conditions. OnStar RemoteLink Key Fob Services do not include any emergency services, Automatic Crash Response, stolen vehicle assistance, live Advisor service, Hands-Free Calling or 4G LTE services.
4 Prices listed do not include applicable taxes.