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Feature Overview

OnStar FMV offers OnStar's key safety and security features including: Automatic Crash Response, Turn-by-Turn Navigation, Stolen Vehicle Assistance, one-button access to Emergency Services, Roadside Assistance, and Hands-Free Calling. The product also includes built-in Bluetooth® connectivity. A few select OnStar services, such as Vehicle Diagnostic Reports and Remote Door Unlock, are not available on the OnStar FMV product. These services require embedded connectivity to the vehicle. When necessary, OnStar will provide Roadside Assistance to ensure all our subscribers receive the help they need.

Availability

OnStar FMV is available for purchase online and at local retailers and dealerships.

Compatibility

OnStar FMV is certified to work on more than 100 million vehicles sold since 2000. As OnStar FMV is a safety product, we are in an ongoing process to validate individual vehicles. Check the compatibility of your vehicle here. If your vehicle does not appear, please consult your local retailer.

Vehicles made before 1981 are not compatible with OnStar FMV.

OnStar FMV mirror overview

Become familiar with the mirror to get the most out of the OnStar FMV services. The three buttons beneath the mirror are functional even when the vehicle is not turned on. The system responds to a single button press after a brief system startup period.

OnStar FMV Buttons

Phone Icon button: OnStar makes staying in touch on the road safe and easy. Push the phone icon button to make calls, give Hands-Free Calling voice commands, Give Turn-By-Turn voice commands and initiate Bluetooth calls.

Blue OnStar button: Push the OnStar button to be connected to a specially trained OnStar Advisor who can send Roadside Assistance, give Turn-By-Turn Navigation, answer questions about your OnStar FMV system and verify account information.

Red Emergency button: Get a priority connection to a specially trained OnStar Emergency Advisor by pressing the Red Emergency button. Report an AMBER Alert, get crisis assistance, or get help in an emergency.

Increase/Decrease Volume buttons: Control the volume of your system with the increase and decrease volume buttons on the top right of your device.

Increase/Decrease Backlighting buttons: Control the backlight of your system with the increase and decrease backlight buttons on the top left of your device.

OnStar FMV Icons

Turn-By-Turn Icon: Lets you know you are in a Turn-By-Turn route and will blink at varying rates depending on proximity to the maneuver.

Lets you know you are on an OnStar Hands-Free call, a call with your Bluetooth®-paired phone, or have an incoming call.

Lets you know if the unit is not activated or if there is a technical problem with the unit.

Bluetooth Icon: Lets you know there is a Bluetooth phone paired or in the pairing process.

OnStar RemoteLink Mobile App

The OnStar RemoteLink Mobile App is currently unavailable for OnStar FMV users. We are always working on providing customers with the most up-to-date technology, so please check back later for more information.

Installation

Once you've purchased OnStar FMV, talk to your retailer about professional installation. Because FMV is a safety device, we strongly recommend you rely on a professional. For trained installers, connecting your FMV device is easy and can be done without significant changes to your vehicle. One the device is installed, simply push the blue OnStar button and talk to an Advisor who can help you choose the right package.

Benefits

OnStar FMV enables drivers with vehicles already on the road today to add the key safety, security and connectivity services of OnStar to their vehicle.

How to Subscribe

To begin enjoying the benefits of OnStar, push the blue button in your vehicle to speak with an Advisor. You can also reach us by calling 1.888.4.ONSTAR (1.888.466.7827). To renew or extend your existing subscription you can also make changes through your account page.

Cost

OnStar FMV has a manufacturer's suggested retail price of $99.99 including installation.1 Please consult your local retailer to confirm pricing.

1At participating retailers. Basic installation included. Tax and OnStar subscription extra.

Warranty

You might be told by your vehicle manufacturer or local dealer that installation of OnStar FMV will void your vehicle warranty. This is not true. If installation of FMV is the cause of a problem, that problem may not be covered by warranty. Your warranty otherwise remains in full force. See a list of possible affected features here.

Privacy

We do not monitor or track the location of your vehicle, unless required to by a valid court order in criminal procedures or under exigent circumstances. Additionally, to prevent the possibility of abuse, we require police involvement for Stolen Vehicle Assistance and missing person requests.

We take your privacy very seriously. Any time we connect through your OnStar FMV mirror (for instance, an incoming call), you will be notified in several ways: a light will flash on the indicator by the OnStar buttons and the phone will ring. OnStar Advisors are also required to announce their presence immediately once they have established voice communication into a vehicle. View our privacy statement here.

For your protection, do not share your onstar.com username, password and PIN with anyone. OnStar cannot be responsible for unauthorized use of the service when the appropriate authentication has been provided.

Become a retailer

Ingram Micro has been named the exclusive master distributor for OnStar FMV. For information on becoming an authorized OnStar FMV retailer, please click here.

Start Service

Once your OnStar FMV device is installed, simply push the blue button and talk to an Advisor who can help you choose the right package. Click here to learn more about OnStar subscription packages.

Reaching an Advisor

Speak to an Advisor day or night, 365 days a year by simply pushing the blue button on your OnStar FMV mirror. You can also reach us by calling 1.888.4.ONSTAR (1.888.466.7827).

If you are deaf, hard-of-hearing, or speech impaired, call our toll-free TTY number 1.877.248.2080 for assistance.

OnStar community

You can learn more about OnStar by connecting with other subscribers at OnStarConnections.com.

Payment Options

Continuous Coverage

OnStar Continuous Coverage means we'll automatically bill the payment method you have on file each month, ensuring you uninterrupted OnStar services. To enroll in Continuous Coverage, simply associate a credit card, debit card or automatic debit to your account. You can modify or remove your payment method from your account at any time by calling 1.888.4.ONSTAR or pressing your blue button.

Monthly Payment

Make a one-time monthly payment with a credit card (MasterCard, Visa, American Express, or Discover) or debit card (with MasterCard and Visa logos).

Annual Payment

You can subscribe annually with a check or credit or debit card or save by enrolling in a multi-year subscription.

Send your annual payment check to:
Dept #77246
OnStar Subscription Center
PO Box 77000
Detroit, MI 48277-0246

Payment Confirmation

We'll send you a letter or email to confirm your subscription payment.

Setting up your online account


Getting Started

If you're an OnStar subscriber, follow these steps to set up your online account:

  1. Go to the onstar.com home page.
  2. Click sign up.
  3. Enter your OnStar account number and ZIP code.
  4. Create a unique username and password.

Finding your OnStar Account Number

On the Account Setup window, click the link next to the "Account Number" field and enter your email address to have your OnStar account number emailed to you. You can also push your blue OnStar button, call 1.888.4.ONSTAR, or refer to your member card.

Username Requirements

Choose a username that:

  • Is at least 6 characters in length
  • Includes at least 1 alphabetic character
  • Does not include a space or special character
Note: Usernames are not case-sensitive

Password Requirements

Choose a password that:

  • Is between 8-32 characters in length
  • Includes at least one non-alphabetic character
  • Does not include any of the following: ^&*()
Note: Passwords are case-sensitive

Click here to get started setting up your online account.

Still having trouble?

  • Our system may not recognize the account number or ZIP code you entered. Please check your entry and try again.
  • Online access to your OnStar account may not be available yet. If you've recently updated your account information, you should be able to access your online account within two business days. New vehicle purchases or vehicle reactivations may take longer. Please try again.
  • If you recently moved, we may not have your new address yet. Please try your previous ZIP code.

Update account information

To update your address, phone number or credit card information, go to the Account Overview page.

To update your username, password, email address or security questions, go to the Login Settings page.

Trouble accessing your online account

If you haven't set up your online account yet, click here.

Forgot Username

Click the "Forgot your username" link above the account login button. Enter your OnStar account number to have your username emailed to you. If you don't know your OnStar account number, click the "forgot account number?" link to have it emailed to you.

Forgot Password

Click the "Forgot your password" link above the account login button. Enter your onstar.com username and answer your security question to have your password emailed to you.

Canadian Subscribers

If you are a Canadian subscriber, you must first select your country by clicking on "Change Language/Country" in the upper right corner of the home screen.

If you need immediate assistance with any online transaction, just press your blue button or contact an OnStar Advisor at 1.888.4.ONSTAR (1.888.466.7827). TTY users may contact us at 1.877.248.2080.

Transferring an OnStar FMV subscription

You may transfer your OnStar FMV subscription if:

  • You have an active, customer-paid OnStar FMV subscription and account.
  • The primary driver does not change.
  • The new vehicle is equipped with OnStar FMV hardware.
  • You still own your old vehicle; it cannot be deactivated or enrolled with a different owner.

You'll need to let us know if you trade in your vehicle, return a leased vehicle, or your vehicle is "totaled" due to collision damage. Call 1.888.4.ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). You'll also need the date the vehicle was sold, traded, or "totaled." We will update your account status or transfer your service.

OnStar FMV subscriptions cannot be transferred to an OnStar-equipped vehicle.

If you're not eligible to transfer your subscription, a refund, if applicable, will be given for the remaining subscription time you purchased.

Cancel Service

If at any time you wish to cancel your OnStar service, press your blue button to speak with an Advisor or call 1.888.4.ONSTAR (1.888.466.7827). Cancelling your service cannot be done online.

If you let your subscription expire or choose to cancel it, your OnStar system will be deactivated. All services—including Automatic Crash Response and Emergency Services—will be shut off. Your vehicle won't be able to contact us for help, even in a crash.

Automatic Crash Response

The Automatic Crash Response (ACR) system is enabled by a sensor embedded in the OnStar FMV device that can detect a sudden change in your vehicle's direction or speed, which may mean that an impact has occurred. In a crash, an Advisor is immediately connected into your vehicle to determine if you are okay. If you're unable to respond, the Advisor can use GPS technology to pinpoint the location of your vehicle and send help, even if you can't ask for it. Learn more about OnStar FMV Automatic Crash Response.

Crisis Assist

During severe weather, natural disasters or other crisis, OnStar will provide a central point of contact to help you navigate away from dangerous conditions. Specially trained Crisis Advisors can help you reach loved ones, obtain food, water, medical supplies, find the closest evacuation route and address a wide range of other needs.

You can rely on OnStar Crisis Assist in disaster situations such as:

Natural Disasters
  • Earthquake
  • Flood
  • Hurricane
  • Landslide
  • Severe Thunderstorm Warning
  • Severe Winter Storm Warning
  • Tornado
  • Volcanic Eruption
  • Wild and Industrial Fires
  • Tsunami
Natural Resource Crises
  • Energy/Power outage
  • Gas/Pipeline Damage
  • Hazardous Material Situation

Good Samaritan

If you witness a problem on the road, simply push the emergency button and report it. OnStar will relay the information to the proper authorities or send emergency help to that location.

Stolen Vehicle Assistance

If you report your vehicle stolen to law enforcement, OnStar can use real-time GPS technology to pinpoint the exact location of the vehicle and will work with authorities to help recover it quickly.

Roadside Assistance

If you need a tow, tire change or fuel, one push of the OnStar button will immediately connect you to an Advisor who can help direct a service provider to your exact location.1

1Roadside service provided by Allstate.

Door Unlock (via Locksmith)

The OnStar service includes the ability to call OnStar if you get locked out of your vehicle. The Advisor will dispatch a third-party to go to the vehicle and unlock it. However, this OnStar device cannot be used to remotely lock or unlock your doors.

OnStar Hands-Free Calling

OnStar Hands-Free Calling1 is a voice-activated calling system built into your OnStar FMV device. Just press the phone icon button, say a number or saved name, and we will connect you while you stay focused on the road. You can purchase prepaid minutes online, push your blue OnStar button, or call 1.888.4.ONSTAR (1.888.466.7827).

Please note that if you have paired a Bluetooth-capable cell phone with your OnStar FMV, the device will default to any paired phone in the vehicle. To switch to OnStar Hands-Free Calling, turn Bluetooth off on your cell phone or unpair the phone from OnStar FMV.

1OnStar Hands-Free Calling requires a Hands-Free Calling enabled vehicle, existing OnStar service contract and prepaid minutes. Not available in certain markets. Calls may be made to the U.S. and Canada only.

Purchase Minutes

When you purchase a new prepaid minute package, your existing minutes will roll over and be added to your purchased minutes. Purchased minutes are valid until their expiration date or when your OnStar service ends, whichever date comes first. You can also roll over any active unused minutes to a new OnStar-equipped vehicle. Just push your blue button or call 1.888.4ONSTAR (1.888.466.7827) to purchase or rollover minutes.

Check Minutes

To check the number of minutes you have remaining, simply push the phone icon button. When OnStar responds with "OnStar ready," say "Minutes." When OnStar responds with "Please say verify or add," say "Verify." The system will tell you how many minutes you have left on your account.

Use of Minutes

Hands-Free Calling minutes are used only when you place or receive calls via the phone icon button, or access the Virtual Advisor1 for traffic, stock or other automated updates. Your minutes are never used when you push the blue OnStar or red emergency buttons, or speak to an Advisor.

1OnStar Hands-Free Calling requires a Hands-Free-Calling-enabled vehicle, existing OnStar service contract, and prepaid minutes. Not available in certain markets. Calls may be made to the U.S. and Canada only.

Receiving a Call

When someone calls you in your vehicle, you will hear a ring and see the Green System Status light flashing. Simply press the phone icon button to answer. Press it again to end the call.

Your OnStar Hands-Free Calling Number

To hear your OnStar Hands-Free Calling number, simply push the phone icon button in your vehicle. When you hear "OnStar ready," say "My number." If you don't hear your number, please push the blue button for an Advisor or call us at 1.888.4.ONSTAR (1.888.466.7827) and we'll provide it.

It's our policy to attempt to provide a local number for your vehicle. If you received a number that's not local, please contact us to see if a local number is available.

Unwanted Calls

If you're getting unwanted calls, you can ask an Advisor for a different Hands-Free Calling number. Please have your account number or Vehicle Identification Number (VIN) ready.

Voice Dialing Tips

If you're having trouble dialing, it may be necessary to emphasize certain sounds. Try these tips to improve dialing accuracy:

"0"

  • If the system does not understand "zero", try "oh" and vice versa.
  • Try saying "oh" slower or faster.
  • On zero, emphasize "r" sound.

"1"

  • Emphasize the "n" sound at the end of the word.

"2"

  • Say the digit softer.
  • Emphasize the "t" sound at the beginning.

The following tips may be helpful when using these commands:

"Dial"

  • Emphasize the "l" sound to reduce confusion with the word call

"Call"

  • Emphasize the hard "k" sound

"Store"

  • When storing a number with a Nametag, use two words or two syllable words rather than one. For example "My Home" instead of "Home"
  • If the system is having trouble understanding numbers when you dial, set up nametags to speed dial numbers you regularly call.

Hands-Free Calling Quick Reference

You can easily find answers for your Hands-Free Calling questions by referencing your OnStar FMV Owner Manual.

Hands-Free Calling doesn't Respond

Your system may have shut off the Voice Feedback setting that responds to your commands. To turn it on, simply push your phone icon button. After the system beeps, say "Voice Feedback." You'll hear "Voice Feedback on" and "Ready." You will then receive verification from the system as you use it to place calls. If you still encounter difficulties with this or any other Voice Recognition issue, please push the OnStar button or call us at 1.888.4.ONSTAR (1.888.466.7827) for further assistance.

Bluetooth® Technology

Equipped with Bluetooth® technology OnStar FMV keeps your hands on the wheel and your eyes on the road.1 Pair up to five Bluetooth-compatible phones with our FMV product to make and receive calls with just the touch of a button. Check your phones compatibility here.

Please note that if you have paired a Bluetooth-capable cell phone with your OnStar FMV, the device will default to any paired phone in the vehicle. To switch to OnStar Hands-Free Calling, turn Bluetooth off on your cell phone or unpair the phone from OnStar FMV.

1Not all Bluetooth® phones support all functions and not all Bluetooth® phones are guaranteed to work with the OnStar System.

Pairing your Cell Phone

Pair your Bluetooth-compatible phone by pressing the phone icon button and saying "Pair." OnStar FMV will begin the pairing process by giving you a 4-digit PIN to enter you're your phone and prompting your next steps. The system will ask you to name your phone and then confirm that the pairing was successful. If you have questions about the pairing process, please see your phone manufacturer's user guide. Repeat the process up for up five phones.

Connecting to a Different Phone

To connect to a different cell phone, OnStar FMV will look for the next available phone that is paired with the Bluetooth system. Press the phone icon button, say "Bluetooth" followed by "Change phone." The system will find the next available cell phone, announce the phone name, and connect it. If another phone is not found, the original phone will stay connected.

Make Calls Using Bluetooth

To make a phone call with your paired cell phone, press the phone icon button. The system will say "Ready," clearly say "Call." The system will respond with "Call using <phone name>" please say the name or number to call." You can respond with "Name Tag" and say a contact name, or say the entire number you wish to dial.

List Paired Phones

Find out which phones are paired with your device by pressing the phone icon button and saying "Bluetooth." When your system responds with, "Bluetooth ready," say "List." Your system will list all paired Bluetooth phones, as well as tell you which phone is currently connected.

Delete a Paired Phone

To delete a paired cell phone, press the phone icon button, say "Bluetooth" followed by "Delete." The system will ask which phone you would like to delete and then remove the desired phone from paired listing.

Turn-By-Turn Navigation

Enjoy built-in, available Turn-By-Turn Navigation, so you don't have to guess about how to get where you are going. The OnStar system will offer navigation services via voice-guided driving directions to practically any destination at the push of a button. You will be able to try a route at no additional cost by pushing your blue button or you can upgrade your service level for unlimited Turn-by-Turn Navigation.

Navigation is available for all OnStar Directions & Connections subscribers traveling through our service areas.

Using Turn-By-Turn Navigation

To get directions, simply push the blue button and tell the Advisor where you want to go. Your Advisor will send detailed directions to the vehicle. These automated voice-guided directions take you to your destination with "turn tones," providing street names—and distances to each turn—along the way. The system even alerts you if you miss a turn, and gives a revised route to the destination.

Adjusting your Route

You can easily modify your route with simple voice commands. Simply press the phone icon button and clearly say one of the following commands. For more commands, please refer to your OnStar FMV Owner Manual.

Some popular commands:

  • "Cancel route" — Command to system to cancel receiving routes to a destination.
  • "Route preview" — Command to system to preview the route to destination.
  • "Repeat" — Command to the system to repeat the last maneuver.
  • "Store route destination" — Command to the system to store the current destination. Up to 10 destinations can be stored.

Turn-By-Turn Availability

Should you drive through an area where OnStar Turn-by-Turn Navigation is not available, push your blue button and an Advisor can provide live driving directions.

eNav

OnStar eNav3 lets you send destinations from MapQuest to your OnStar system or built-in navigation screen (with vehicles equipped with OnStar Destination Download).

How to use eNav

Send up to five destinations to your vehicle and retrieve them individually. Once you have reach your first destination, you can retrieve your next destination by pressing the Hands-Free Calling button, saying "Virtual Advisor" and following the prompts. To remove a destination downloaded to your vehicle, push your Hands-Free Calling button and say "Cancel route."

You may save up to 5 destinations at a time to your OnStar account. To manage your destinations online, click here to log into onstar.com.

Sending eNav Destinations

To send destinations from MapQuest, you will need your onstar.com username and password.

eNav with MapQuest

To use eNav3 with MapQuest, search for a business or street address at mapquest.com, click the "Send" link in the maps or directions results, and complete the following steps:

  1. Select the "Send to OnStar" option
  2. Enter your onstar.com username and password
  3. Click "Submit"

Voice-guided, turn-by-turn directions will be stored in your vehicle. Just push the Hands-Free Calling button and say "Virtual Advisor." When you retrieve a destination, the system will automatically calculate the route based on your vehicle's current location.

Troubleshooting eNav

OnStar may have difficulty retrieving your destination due to interference from tall buildings or covered structures, such as parking garages. If you experience this problem, continue driving and, when it is safe to do so, try to retrieve your destination again in a few minutes.

If eNav3 is temporarily unavailable, just push your blue button request a route. Turn-by-Turn Navigation is included with a Directions & Connections subscription and our Advisors are always happy to help.

You may save up to 5 destinations at a time to your OnStar account. To manage your destinations online, click here to log into onstar.com.

OnStar for hearing and speech-impaired subscribers

We offer in-vehicle TTY services, delivering OnStar services via TTY messaging. A dial pad will also provide access to OnStar calling.
Learn more about TTY for OnStar FMV.

Dedicated TTY Advisor

With 24/7 connectivity to a dedicated TTY Advisor, you'll have the peace of mind of knowing that, when you need help, we can pinpoint your location and quickly contact emergency services on your behalf.

TTY device

Eligible subscribers can request TTY device through their OnStar TTY Advisor who can be reached at 1.877.248.2080. Upon submittal and approval of your TTY service application form, a TTY device will be shipped to you with pairing and usage instructions.

Using TTY in your Vehicle

Once your TTY device is connected, OnStar services will be available to you based on your subscription plan (excluding OnStar Turn-by-Turn Navigation and Virtual Advisor). If you have the Directions & Connections subscription plan, driving directions and point-of-interest locations can be delivered via the TTY device. Please note, lengthy or intricate routes may be cumbersome.

Transferring TTY device

The TTY device may be transferred in and out of the vehicle. A damaged or misplaced device may prohibit communication with OnStar. Also, it is your responsibility to keep your TTY device fully charged. Please see your TTY Owner Manual for instructions and details.

TTY in Emergencies

Push the red emergency button to connect to a dedicated OnStar TTY Advisor who can locate your vehicle, find out what type of assistance you need, and call nearby emergency service providers who can dispatch appropriate emergency responders.

If you cannot answer, an OnStar Advisor will contact a nearby emergency services provider who will dispatch help to your determined location.

If you accidentally push the red emergency button, you must disconnect within 10 seconds by pushing the phone button on the OnStar three-button system. If the OnStar emergency Advisor does not receive a response, we will dispatch emergency services to your location.

You can also contact us with our dedicated TTY toll-free line, 1.877.248.2080. While email may be your primary mode of communication, it is absolutely necessary that you contact OnStar via telephone in emergency situations.

Using OnStar TTY to Make Phone Calls

Subscribers can make and receive TTY phone calls through the dial pad. For safety, this service is not available when your vehicle is moving. When you are in TTY mode, the phone button on the three-button OnStar system is disabled. To make calls, you must use the dial pad on the TTY device.

TTY to redial a call

Push the redial button on the TTY device to redial the last number dialed or received. Refer to the TTY Owner Manual for details on functionality of the TTY device.

TTY to receive a call

When the vehicle is not moving, the TTY device will flash and display answer and ignore buttons when you receive an incoming personal call. To answer, push the answer button.

Relay services

To call to another TTY user from your vehicle, you can dial direct using the TTY device. If you would like to make a personal call from your vehicle to a non-TTY user, you must use the relay service. You will not need the relay service to communicate with OnStar TTY Advisors, as they have TTY capability.

Ending a TTY call

If you are communicating with an OnStar TTY Advisor through the blue button, the Advisor will disconnect the call after your conversation ends. If you are on a personal phone call, press the end call button to end the call.

OnStar TTY When Driving

OnStar services are meant to complement your driving experience while keeping you safe and protected. As a result, in order to maintain a safe driving environment, OnStar TTY services will work only when your vehicle is not moving. However, your red emergency button is always active.

OnStar TTY Troubleshooting

If you are having problems with your TTY, make sure the status light next to your three-button OnStar FMV system is green.

If the status light is not green—turn off your vehicle's ignition, and then turn it back on. If the status light next to the three-button system does not illuminate, this may indicate a problem with your OnStar FMV system and you should consult your local OnStar FMV retailer.

If your status light is green and you're still having problems, make sure that your TTY device is properly charge, paired and connected to the OnStar system. Ensure the TTY device is set to TTY mode by pushing the mode button on the TTY device. If you are still having problems please call OnStar toll-free TTY number 1.877.248.2080.

Contact OnStar TTY

You may contact us in the following ways:

  1. Press the blue OnStar button to speak with an Advisor
  2. Call OnStar's toll-free TTY number: 1.877.248.2080
  3. Email us at TTY@OnStar.com

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