Need help? Choose a topic from the categories below. If you don't find what you're looking for, send us an email or call 1.888.4.ONSTAR ( 1.888.466.7827).

search help topics

search

Select a Category



Search results for ''

OnStar trial

All new OnStar-equipped GM vehicles come with an OnStar subscription at no extra cost. For new OnStar-equipped Buick, GMC and Chevrolet vehicles, this includes 6 months of Directions and Connections. New OnStar-equipped Cadillac vehicles come with 12 months of Directions and Connections. Your initial subscription gives you all the great safety and security features of OnStar, including Turn-by-Turn Navigation.

Reaching an Advisor

To speak with an Advisor day or night, 365 days a year just push the blue button-or call us toll free at 1.888.4.ONSTAR (1.888.466.7827). If you are deaf, hard-of-hearing, or speech impaired, call our toll-free TTY number 1.877.248.2080 for assistance.

OnStar community

You can learn more about OnStar by connecting with other subscribers at onstarconnections.com.

Privacy

We do not monitor or otherwise track the location of OnStar-equipped cars, unless required to by a valid court order in criminal procedures or under exigent circumstances. Additionally, to prevent the possibility of abuse, we require police involvement for Stolen Vehicle Assistance and missing person requests.

We take your privacy very seriously. Any time we connect with your vehicle (for instance, an incoming call), you will be notified in several ways: a light will flash on the indicator by the OnStar buttons, the phone will ring, and the radio will mute. Depending on your equipment, you may also see the word "phone" or other indicator on the dashboard or radio display. OnStar Advisors are also required to announce their presence immediately once they have established voice communication into a vehicle. View our privacy statement here.

For your protection, do not share your onstar.com username, password and PIN with anyone. OnStar cannot be responsible for unauthorized use of the service when the appropriate authentication has been provided.

How to subscribe

Just go to your Manage Account page or to get help from an Advisor, push the blue button in your vehicle or call 1.888.4.ONSTAR (1.888.466.7827). You can subscribe any time and your paid OnStar subscription will be added to the time remaining on your current subscription expires. Review Plans & Services

Continuous Coverage

OnStar Continuous Coverage means we'll automatically bill the payment method you have on file each month, ensuring you uninterrupted OnStar services. To enroll in Continuous Coverage, simply associate a credit card, debit card or automatic debit to your account. You can modify or remove your payment method from your account at any time by calling 1.888.4.ONSTAR or pressing your blue button.

Monthly payment

You can set up a monthly payment with a credit card (MasterCard, Visa, American Express, or Discover) or debit card (with MasterCard and Visa logos). You can also save by choosing a yearly or multi year payment.

Annual Payment

You can subscribe annually with a check or credit or debit card.
You can save with a multi-year subscription.

Send your annual payment check to: Dept #77246
OnStar Subscription Center
PO Box 77000
Detroit, MI 48277-0246

Payment confirmation

We'll send you a letter or email to confirm your subscription payment.

Setting up your online account


Getting Started

If you're an OnStar subscriber, follow these steps to set up your online account:

  1. Go to the onstar.com home page.
  2. Click sign up.
  3. Enter your OnStar account number and ZIP code.
  4. Create a unique username and password.

Finding your OnStar Account Number

On the Account Setup window, click the link next to the "Account Number" field and enter your email address to have your OnStar account number emailed to you. You can also push your blue OnStar button, call 1.888.4.ONSTAR, or refer to your member card or OnStar Vehicle Diagnostics email report.

Username Requirements

Choose a username that:

  • Is at least 6 characters in length
  • Includes at least 1 alphabetic character
  • Does not include a space or special character
Note: Usernames are not case-sensitive

Password Requirements

Choose a password that:

  • Is between 8-32 characters in length
  • Includes at least one non-alphabetic character
  • Does not include any of the following: ^&*()
Note: Passwords are case-sensitive

Click here to get started setting up your online account.

Still having trouble?

  • Our system may not recognize the account number or ZIP code you entered. Please check your entry and try again.
  • Online access to your OnStar account may not be available yet. If you've recently updated your account information, you should be able to access your online account within two business days. New vehicle purchases or vehicle reactivations may take longer. Please try again.
  • If you recently moved, we may not have your new address yet. Please try your previous ZIP code.

Update account information

To update your address, phone number or credit card information, go to the Account Overview page.

To update your username, password, email address or security questions, go to the Login Settings page.

Trouble accessing your online account

If you haven't set up your online account yet, click here.

Forgot Username

Click the "Forgot your username" link above the account login button. Enter your OnStar account number to have your username emailed to you. If you don't know your OnStar account number, click the "forgot account number?" link to have it emailed to you.

Forgot Password

Click the "Forgot your password" link above the account login button. Enter your onstar.com username and answer your security question to have your password emailed to you.

Canadian Subscribers

If you are a Canadian subscriber, you must first select your country by clicking on "Change Language/Country" in the upper right corner of the home screen.

If you need immediate assistance with any online transaction, just press your blue button or contact an OnStar Advisor at 1.888.4.ONSTAR (1.888.466.7827). TTY users may contact us at 1.877.248.2080.

Transferring an OnStar subscription

You may transfer your OnStar subscription if:

  • You have an active, customer-paid OnStar subscription and account.
  • The primary driver does not change.
  • The new vehicle is equipped with OnStar hardware.
  • You still own your old vehicle; it cannot be deactivated or enrolled with a different owner.

Any subscription included with your vehicle purchase remains with the vehicle if it is sold or traded-in with an active OnStar trial.

You'll need to let us know if you trade in your vehicle, return a leased vehicle, or your vehicle is "totaled" due to collision damage. Call 1.888.4.ONSTAR (1.888.466.7827) with your OnStar account number or Vehicle Identification Number (VIN). You'll also need the date the vehicle was sold, traded, or "totaled." We will update your account status or transfer your service.

If you're not eligible to transfer your subscription, a refund, if applicable, will be given for the remaining subscription time you purchased.

Cancel Service

If at any time you wish to cancel your OnStar service, press your blue button to speak with an Advisor or call 1.888.4.ONSTAR (1.888.466.7827). Cancelling your service cannot be done online.

If you let your subscription expire or choose to cancel it, your OnStar system will be deactivated. All services-including Automatic Crash Response and Emergency Services-will be shut off. Your vehicle won't be able to contact us for help, even in a crash.

OnStar's Refund Policy

Subscribers who request service cancellation will receive a refund for charges made within the previous 30 days. Hands-Free Calling purchases are non-refundable.

If you no longer have possession of the vehicle with your active OnStar subscription, please call 1.888.4.ONSTAR (1.888.466.7827). Cancelling service cannot be done online.

Click here to see OnStar Terms & Conditions.

Your OnStar PIN

When you create your OnStar account, you will set an OnStar PIN to access certain features. If you forget your PIN or would like to change it, simply press your blue button or call 1.888.4.ONSTAR to speak with an Advisor.

OnStar Basic Plan

Services Included

Available on all OnStar-equipped model year 2015 GM vehicles in the US, the OnStar Basic Plan allows you to access certain services for five years, (beginning on the date the retail vehicle was delivered to the original customer) such as:

  • RemoteLink Key Fob Services: Lock and unlock your doors, remote start your car (if equipped with factory remote start), honk your horn, and flash your lights. Not just near your car – but anywhere you have a wireless connection.
  • OnStar Vehicle Diagnostics: Every month, your vehicle can run a check of your engine, transmission, antilock brakes and more and email you the results. You can relax knowing your car is checking up on its self and checking in with you on a regular basis.
  • Dealer Maintenance Notification: Is it time for an oil change? A 60,000-mile checkup? You'll always know because OnStar will email your vehicle diagnostics report to the dealer, and the dealer will contact you to set up a service appointment.

Services Not Included

Without a paid OnStar plan, you will not have access to any other OnStar services such as Automatic Crash Response, Emergency Services, Crisis Assist, Stolen Vehicle Assistance, Turn-By-Turn Navigation, and OnStar Advisor support.

Start Date

The five years of OnStar Basic service will begin on the date the vehicle was first purchased or leased. For example, if you buy a new Model Year 2015 vehicle equipped with OnStar, you will get the OnStar Basic Plan for five years from your delivery date, once accepting OnStar's terms and privacy statement.

If you buy a used Model Year 2015 vehicle equipped with OnStar, you are eligible for the OnStar Basic Plan services for the remaining balance of that original five-year period of time.

Availability

All OnStar-equipped Model Year 2015 GM vehicles in the U.S. are eligible for the OnStar Basic Plan, regardless of whether the vehicle is purchased or leased.

Subsequent owners of a used OnStar-equipped Model Year 2015 GM vehicle can opt-in for the remainder of the OnStar Basic Plan, if any of five-year period that starts on delivery of the vehicle to the original owner remains.

RemoteLink Key Fob Services – Compatible Devices

The RemoteLink mobile app is compatible with iOS® , select Android™3, BlackBerry®4 and Windows®6 devices. For a complete listing of devices, visit www.onstar.com. The list is the same for either mobile app option – RemoteLink mobile app or RemoteLink Key Fob Services.

Canceling your OnStar Basic Plan

Uninstalling the RemoteLink mobile application will not cancel the OnStar Basic Plan. To cancel the Basic Plan, please contact OnStar at 1.888.4ONSTAR. If you do not contact OnStar to cancel the Basic Plan, those services will remain available to you. If you plan to sell or turn in your vehicle while the OnStar Basic Plan is still active, please call OnStar.

For additional help

Call OnStar at 1-888-466-7827.

OnStar Safety & Security Plan

Services Included

The OnStar Safety & Security plan includes all the safety, security, connectivity and diagnostic services from OnStar. It does not include navigation services. The following features are included:

  • Automatic Crash Response
  • Emergency Services
  • Hands-Free Calling
  • RemoteLink Mobile App
  • Stolen Vehicle Assistance
  • Roadside Assistance
  • Remote Services
  • Vehicle Diagnostics

For additional details, visit onstar.com.

OnStar Directions & Connections Plan

Services Included

The OnStar Safety & Security plan includes all the safety, security, connectivity, diagnostic and navigation services from OnStar. The following features are included:

  • Automatic Crash Response
  • Emergency Services
  • Hands-Free Calling
  • RemoteLink Mobile App
  • Stolen Vehicle Assistance
  • Roadside Assistance
  • Remote Services
  • Vehicle Diagnostics
  • Turn-by-Turn Navigation

For additional details, visit onstar.com.

Crisis Assist

OnStar's power of human connections combined with the expertise to provide personalized assistance during situations that have the potential to cause damage, loss, destruction, or human suffering is available to ALL OnStar subscribers at no additional cost 24/7, 365 days/year.

Press your blue or red emergency button if you need help during crisis situations which may involve, but are not limited to, severe weather, natural or man-made disasters such as earthquakes or wildfires, technology, and/or natural resources. During such events, OnStar advisors can serve as a central point of contact to:

  • Contact emergency responders if needed and direct them to your exact vehicle location, using OnStar's embedded cellular system and Global Positioning System (GPS) satellite technology
  • Provide routing and evacuation assistance
  • Update you with the latest severe weather reports
  • Locate open shelter or available hotel accommodations
  • Provide available updates about the crisis, and
  • Help you connect to loved ones or others as needed

For more information on how to prepare for a crisis, download our disaster checklists.

XM Emergency Channel 247

If you have an XM equipped vehicle, check XM Channel 247. This is the Emergency Channel and is available even without a subscription.

Hands-Free Calling

OnStar Hands-Free Calling is a voice-activated calling system built into your vehicle. Just press the Hands-Free Calling button, speak a number or saved name, and we will connect you while you stay focused on the road. You can purchase prepaid minutes online, push your blue OnStar button, or call 1.888.4.ONSTAR (1.888.466.7827).

Purchase minutes

When you purchase a new prepaid minute package, your existing minutes will rollover and be added to your purchased minutes. Purchased minutes are valid until their expiration date or when your OnStar service ends, whichever date comes first. You can also rollover any active unused minutes to a new OnStar-equipped vehicle. Just push your blue button or call 1.888.4ONSTAR (1.888.466.7827) to purchase or rollover minutes.

Check minutes

To check the number of minutes you have remaining, simply push the calling button. When OnStar responds with "OnStar ready," say "Minutes." When OnStar responds with "Please say verify or add," say "Verify." The system will tell you how many minutes you have left on your account.

Use of minutes

Hands-Free calling minutes are used only when you place or receive calls via the phone button, or access the Virtual Advisor for traffic, stock or other automated updates. Your minutes are never used when you push the blue OnStar or red emergency buttons, speak to an Advisor, or use Turn-by-Turn Navigation.

Receiving a call

When someone calls you in your vehicle, you will hear a ring and see the Green System Status light flashing. Simply press the phone button to answer. Press it again to end the call. Watch video

Your OnStar Hands-Free Calling number

To hear your OnStar Hands-Free Calling number, simply push the calling button in your vehicle. When you hear "OnStar ready," say "My number." If you don't hear your number, please push the blue button for an Advisor or call us at 1.888.4.ONSTAR (1.888.466.7827) and we'll provide it.

It's our policy to provide a local number for your vehicle. If you received a number that's not local, please contact us for a new local number.

Unwanted calls

If you're getting unwanted calls, you can ask an Advisor for a different Hands-Free Calling number. Please have your account number or Vehicle Identification Number (VIN) ready.

Voice Dialing Tips

If you're having trouble dialing, it may be necessary to emphasize certain sounds. Try these tips to improve dialing accuracy:

"0"

  • If the system does not understand "zero", try "oh" and vice versa
  • Try saying "oh" slower or faster
  • On zero, emphasize "r" sound

"1"

  • Emphasize the "n" sound at the end of the word

"2"

  • Say the digit softer
  • Emphasize the "t" sound at the beginning

The following tips may be helpful when using these commands:

"Dial"

  • Emphasize the "l" sound to reduce confusion with the word call

"Call"

  • Emphasize the hard "k" sound

"Store"

  • When storing a number with a Nametag, use two words or two syllable words rather than one. For example "My Home" instead of "Home"
  • If the system is having trouble understanding numbers when you dial, set up nametags to speed dial numbers you regularly call.

Hands-Free Calling quick Reference

You can easily find your Hands-Free Calling Quick Reference Card on our Downloadable Guides page. For quick instructions at your fingertips, you can also check out our Hands-Free Calling e-booklet, featuring a printable quick guide. You can also check your OnStar Owner's Manual for an easy reference. Or watch a video

Hands-Free Calling doesn't respond

Your system may have shut off the Voice Feedback setting that responds to your commands. To turn it on, simply push your phone button. After the system beeps, say "Voice Feedback." You'll hear "Voice Feedback on" and "Ready." You will then receive verification from the system as you use it to place calls. If you still encounter difficulties with this or any other Voice Recognition issue, please push the OnStar button or call us at 1.888.4.ONSTAR (1.888.466.7827) for further assistance.

RemoteLink compatibility


Vehicle compatibility

The RemoteLink app is compatible with select 2010-2014 model year GM vehicles. To view the complete list of compatible vehicles, click here.

Device compatibility

The OnStar RemoteLink® app is currently compatible with Android1, iPhone®2, Windows®5, and Blackberry®3 mobile devices.

RemoteLink for previous model years

The RemoteLink mobile app is compatible with select 2010 model year vehicles. At this time, there are no plans to extend the app to additional 2010 or earlier model year vehicles. To view the complete list of compatible vehicles, click here.

Setting up RemoteLink

Follow these important steps to properly activate RemoteLink. You may also download printable instructions by clicking here.

  1. Make sure your vehicle and mobile device are compatible with RemoteLink by clicking here
  2. Download the App from the iTunes or Windows app store, Google Play, or BlackBerry App World. Have your username and password handy.
  3. Launch the app and enter your onstar.com username and password.
  4. If you don't have an onstar.com username and password yet, go to the OnStar.com home page and click "sign up."
    • Enter your OnStar account number and ZIP code.
      -- Don't know your account number? Click the link next to the "Account Number" field to have it emailed to you.
    • Create a unique username and password.

Response time between the OnStar RemoteLink® app and your vehicle

It can take up to a minute to perform a transaction, but OnStar is continuing to improve the speed.

RemoteLink security measures

OnStar has implemented a number of safeguards as part of the RemoteLink application to ensure that only the owner or their designate has access to the vehicle and its data. Specifically, RemoteLink features a robust registration, login and PIN verification process. You may change your login and/or PIN number at any time.

RemoteLink Navigation Features


Accessing Navigation Features

You must have the Directions & Connections Plan, the OnStar RemoteLink® mobile app and an eligible vehicle to use the location search functionality. Don't have the Directions & Connections plan? Upgrade your account now.

Finding Locations

Select a location from your contact list, or search for a location by text or by your own voice (excluding BlackBerry devices). You can then send the directions to your selected location directly to your vehicle's OnStar Turn-by-Turn Navigation system.

If you're away from your vehicle, you can also send the current location of your mobile device to your vehicle, in case you need someone to come pick you up.

Playback of Directions

When your vehicle starts up, Turn-by-Turn directions to your location will begin immediately.

Sent Location History

RemoteLink saves your five most recently sent destinations so you can easily find them. Click the history icon to see your recently sent destinations.

Multiple Location Searches

There is no limit to the number of searches you can do with the OnStar RemoteLink® app. However, if you send multiple searches to your vehicle before starting it again, you will only be able to access the last one sent. The directions will begin immediately upon starting the vehicle.

RemoteLink App Key Fob Services

If you have a 2014 OnStar equipped vehicle and use OnStar RemoteLink® mobile app during your OnStar trial or consecutive subscription, you'll keep access to the RemoteLink Key Fob Services (includes Remote Start, Remote Door Lock, and Remote Horn and Lights) for five years from vehicle delivery date. At this time, there are no plans to extend access to Key Fob Services to earlier model year GM vehicles.

OnStar RemoteLink Key Fob Services do not include any Emergency Services, Automatic Crash Response, Stolen Vehicle Assistance, Live Advisor Service, or Hands-Free Calling. If you sell your GM vehicle or wish to cancel use of Key Fob Services, you must contact OnStar at 1.888.4.ONSTAR. Subsequent owners will be able to activate the remaining term of the Key Fob Services by calling 1.888.4.ONSTAR (1.888.466.7827).

When RemoteLink Key Fob Services are active, location information is collected each time you use the app.

What to do if your vehicle is sold or otherwise transferred
Please note it is your responsibility to notify OnStar if you sell or transfer a GM vehicle with active OnStar service, including RemoteLink Key Fob Services. If you no longer have possession of a GM vehicle with active OnStar service, please call 1.888.4.ONSTAR (1.888.466.7827). Cancelling your service cannot be done online or within the RemoteLink application.

OnStar RemoteLink® functionality for Chevrolet Volt

In addition to the RemoteLink app's standard capabilities, Chevrolet Volt drivers will be able to easily manage the capabilities of their electric vehicle with extended range including setting charge alerts, checking on current battery charge level and contacting a dedicated Volt advisor. For more information visit www.myvolt.com.

Remote commands for the Chevrolet Volt

The OnStar RemoteLink® mobile app will allow Volt owners to control a number of key vehicle functions and OnStar features from their mobile device. Drivers will be able to manage vehicle charging, read the state of battery charge and review vehicle history data such as odometer readings, miles per gallon and miles driven in EV mode. In addition, they will have the ability to perform traditional OnStar and key fob functionality such as door lock, unlock, and horn and lights. For more information visit www.myvolt.com.

Charge command status for the Chevrolet Volt

You will receive a message on the application when a command has been successfully sent to the vehicle. If in view of the vehicle, the dash LED will be solid when charging, flash when the charge is on delay, and blink quickly if the battery is full and the vehicle is still plugged in.

Turn-by-Turn Navigation

OnStar Turn-by-Turn Navigation provides voice-guided driving directions to you in your vehicle over your sound system, using Global Positioning System (GPS) technology to route you to your destination.

Navigation is available for all OnStar Directions & Connections subscribers traveling through our service areas. This covers approximately 98% of the U.S. population, and approximately 80% of the population in Canada.

Using Turn-by-Turn Navigation

To get directions, simply push the blue button and tell the Advisor where you want to go. Your Advisor will send detailed directions to the vehicle. These automated voice-guided directions take you to your destination with "turn tones," providing street names-and distances to each turn-along the way. The system even alerts you if you miss a turn, and gives a revised route to the destination.

Adjusting your route

You can easily modify your route with simple voice commands. Detailed instructions can be found on the Quick Reference Card in your OnStar manual.

Some popular commands:
"Cancel route" - Command to system to cancel receiving routes to a destination.
"Route preview" - Command to system to preview the route to destination.
"Repeat" - Command to the system to repeat the last maneuver.

Turn-by-Turn availability

Should you drive through an area where OnStar Turn-by-Turn Navigation is not available, push your blue button and an Advisor can provide live driving directions.

eNav

OnStar eNav4 lets you send destinations from MapQuest to your OnStar system or built-in navigation screen (with vehicles equipped with OnStar Destination Download). OnStar eNav is available at no additional cost to all OnStar subscribers with an active Directions & Connections Plan.

How to use eNav

You can send up to five destinations to your vehicle and retrieve them individually. Once you have reach your first destination, you can retrieve your next destination by pressing the Hands-Free Calling button, saying "Virtual Advisor" and following the prompts. To remove a destination downloaded to your vehicle, push your Hands-Free Calling button and say "Cancel route."

You may save up to 5 destinations at a time to your OnStar account. To manage your destinations online, click here to log into onstar.com.

Sending eNav destinations

To send destinations from MapQuest, you'll need your OnStar username and password. If you don't have yours yet, you can create it at My Account.

eNav with MapQuest

To use eNav4 with MapQuest, search for a business or street address at mapquest.com, click the "Send" link in the maps or directions results, and complete the following steps:

  1. Select the "Send to OnStar" option
  2. Enter your onstar.com username and password
  3. Click "Submit"

Voice-guided, turn-by-turn directions will be stored in your vehicle. Just push the calling button and say "Virtual Advisor." When you retrieve a destination, the system will automatically calculate the route based on your vehicle's current location.

Troubleshooting eNav

OnStar may have difficulty retrieving your destination due to interference from tall buildings or covered structures, such as parking garages. If you experience this problem, continue driving and, when it is safe to do so, try to retrieve your destination again in a few minutes.

If eNav4 is temporarily unavailable, just push your blue button request a route. Turn-by-Turn Navigation is included with a Directions & Connections subscription and our Advisors are always happy to help.

You may save up to 5 destinations at a time to your OnStar account. To manage your destinations online, click here to log into onstar.com.

OnStar Vehicle Diagnostics

Use this valuable tool to keep tabs on vehicle maintenance. Most subscribers with OnStar-equipped 2004 model year or later vehicles are eligible for Vehicle Diagnostics at no additional charge. All you have to do is enroll.

Diagnostics email

Every month we'll send you an e-mail with information on the condition of your engine, transmission, antilock brakes, and more. Your customized report includes recommended actions to ensure proper maintenance.

Diagnostics for multiple vehicles

If you have multiple OnStar-equipped vehicles, each vehicle must be enrolled separately. You'll receive a separate email report for each one. There is no additional cost to enroll.

Make sure you receive your report

We recommend adding vehiclediagnostics@onstar.com to your address book so your diagnostics report will be accepted in your email inbox. Click here to find instructions for your specific email service provider.

Send the report to multiple addresses

We can send a Vehicle Diagnostics Report to multiple email addresses. If your GM vehicle is used by other drivers, you can ensure everyone is up-to-date on your vehicle's maintenance. To add email addresses to your account, call an Onstar Advisor at 1.888.4.ONSTAR.

On-Demand Diagnostics

If your "Check Engine" light comes on, or you have any concerns about your vehicle, just push the blue button. An Advisor can run an On-Demand Diagnostics check and tell you if there is a maintenance issue that requires your attention. There's no additonal charge for this service.

Updating your email address

If you need to change your email address, contact OnStar at 1.888.4.ONSTAR and press "2" to update personal information. Please provide the Advisor with your PIN and ask to update your email address. You can also press the blue button in your vehicle and ask an advisor to update your email address. Either way, it only takes a few minutes.

Analog-to-Digital Transition

In November, 2002, the U.S. Federal Communications Commission (FCC) ruled that cellular carriers would no longer be required to support the analog cellular network as of early 2008. This ruling meant OnStar systems based solely on analog technology would not operate after 2008.

As a result, starting January 1, 2008, OnStar services in the U.S. and Canada became available only through equipment that operates on the digital network. OnStar subscribers with affected equipment were contacted about the Analog-to-Digital Transition. Vehicles manufactured prior to 2007 may have been affected by this ruling. To learn more, you can click the links below.

View the FCC ruling

View the OnStar Analog-to-Digital Transition statement.

Learn more about GM's Upgrade Program

OnStar for hearing and speech-impaired subscribers

We offer in-vehicle TTY services, delivering OnStar services via text messages. A dial pad will also provide access to OnStar calling.

Dedicated TTY Advisor

With 24/7 connectivity to a dedicated TTY Advisor, you'll have the peace of mind of knowing that, when you need help, we can pinpoint your location and quickly contact emergency services on your behalf.

TTY equipment

Eligible subscribers can request TTY equipment through their GM dealer. Most or all of the equipment cost can be reimbursed through the GM Mobility Reimbursement Program during the first year of ownership, subject to program rules. The use of OnStar services requires an active OnStar subscription.

TTY-capable vehicles

OnStar TTY requires a model-year 2007 and newer vehicle purchase or lease with OnStar Generation 7.0 hardware. Please visit gmmobility.com for more information. At this time, OnStar TTY is not available in Canada because TTY is not supported by Canada's wireless carriers.

Using TTY in your vehicle

Once your TTY equipment is installed, OnStar services will be available to you based on your subscription plan (excluding OnStar Turn-by-Turn Navigation and Virtual Advisor). If you have the Directions & Connections subscription plan, driving directions and point-of-interest locations can be delivered via the TTY device. Please note, lengthy or intricate routes may be cumbersome.

Transferring TTY equipment

The TTY device may be transferred in and out of the vehicle. Damaged or misplaced equipment may prohibit communication with OnStar. Also, it is your responsibility to keep your TTY device fully charged. Please see your manufacturer's reference manual for instructions and details.

TTY in emergencies

Push the red emergency button to connect to a dedicated OnStar TTY Advisor who can locate your vehicle, find out what type of assistance you need, and call nearby emergency service providers who can dispatch appropriate emergency responders.

If you cannot answer, an OnStar Advisor will contact a nearby emergency services provider who will dispatch help to your determined location.

If you accidentallypush the red emergency button, you must disconnect within 10 seconds by pushing the phone button on the OnStar three-button system. If OnStar emergency does not receive a response, we will dispatch emergency services to your location.

You can also contact us with our dedicated TTY toll-free line, 1.877.248.2080. While email may be your primary mode of communication, it is absolutely necessary that you contact OnStar via telephone in emergency situations.

Using OnStar TTY to make phone calls

OnStar-equipped vehicles can make and receive TTY phone calls through the dealer-installed dial pad. For safety, this service is not available when your vehicle is moving. When you are in TTY mode, the phone button on the three-button OnStar system is disabled. To make calls, you must use the dealer-installed dial pad. OnStar's Shared Minutes plans are currently not available with the TTY system.

TTY to redial a call

Push the phone button on the dial pad to redial the last number dialed or received. Refer to the TTY manufacturer's owner's guide for details on functionality of the TTY device.

TTY to receive a call

When the vehicle is not moving, the green status light on the OnStar TTY Interface Module will blink when you receive an incoming personal call. To answer, push the phone button on the dial pad.

Relay services

To call to another TTY user from your vehicle, you can dial direct using the dial pad provided. If you would like to make a personal call from your vehicle to a non-TTY user, you must use the relay service. You will not need the relay service to communicate with OnStar TTY Advisors, as they have TTY capability.

Ending a TTY call

If you are communicating with an OnStar TTY Advisor through the blue button, the Advisor will disconnect the call after your conversation ends. If you are on a personal phone call, use the phone button on the dial pad to end the call.

OnStar TTY when driving

OnStar services are meant to complement your driving experience while keeping you safe and protected. As a result, in order to maintain a safe driving environment, OnStar TTY services will work only when your vehicle is not moving. However, your red emergency button is always active.

OnStar TTY troubleshooting

Your TTY device is manufactured by an independent manufacturer and is covered by the manufacturer's warranty; it is not covered under the GM new vehicle limited warranty. All other parts are covered by the standard parts and labor warranty of your new vehicle.

If you are having problems with your TTY, make sure the status light next to your three-button OnStar system (located either in your rearview mirror or in your overhead console) is green.

  • status light is not green-your vehicle's ignition turn off and then on. If the status light next to the three-button system does not illuminate, this may indicate a problem with your OnStar system.
  • LEDs not illuminated-check that the TTY device is properly plugged in. Re-plug it into the TTY jack, and ensure the OTIM is set to TTY mode by pushing the mode button until the mode LED illuminates. If the lights are still not illuminated, please call OnStar via the TTY toll-free number, 877.248.2080 or visit your GM dealer.
  • Garbled text -make sure the TTY device is fully charged. If it is fully charged, cellular connectivity issues may be affecting your call. In that case, please disconnect your call and try again in a few minutes.

TTY status lights

  • Green: Your TTY system in the vehicle is ON and is ready to make or receive calls.
  • Blinking Green: A call is in progress or there's an incoming personal call.
  • Red: Your TTY device may not be functioning properly. Push the OnStar button to attempt to contact an OnStar Advisor for assistance. If you cannot contact us, please take your vehicle to your nearby GM dealership as soon as possible for diagnosis of the system.
  • No light - This signals that your OnStar system is in standard Voice mode. Check to ensure that your TTY device connection is secure. If the status light is still off, please take your vehicle to your nearby GM dealership as soon as possible for diagnosis of the system.

Contact OnStar TTY

You may contact us in the following ways:

  1. Call OnStar's toll-free TTY number: 1.877.248.2080
  2. Email: TTY@onstar.com

Set Up

  • Who can enroll in Family Link?
  • U.S. owners with an active OnStar subscription and a credit card on file

  • Is Family Link available to Canadian subscribers?
  • No, not at this time

  • When I buy Family Link, does it cover all of the vehicles in my household?
  • No. Pricing is per vehicle, not per household.

  • What Family Link Price Packages are available?
  • You can buy Family Link on a monthly basis using your credit card on file with OnStar.

  • Is there a delay between when I enroll and when the service will start?
  • Yes, there's a 24 hour delay between enrollment and your ability to locate a vehicle and receive alerts. In certain circumstances, it may take up to 48 hours. However, you can enroll and set your alert preferences at any time.

  • Is the OnStar Family Link available in multiple languages?
  • No, the service and website are not at this time.

  • Will people in the vehicle know that I've requested the vehicle's location?
  • No. There is no signal to the driver or passengers that vehicle location has been requested. It is the responsibility of the vehicle owner to notify every adult who uses or occupies your vehicle that Family Link is active and that Family Link allows you to access information about the vehicle, including its location.

  • Can anyone else track my vehicle? How secure is the Family Link service?
  • Access to the Family Link website requires an OnStar user name and password. Only those with access can locate a vehicle or send alerts. Please keep this information private. Don't disclose your OnStar.com user name or password to others.

How can I unenroll/cancel my Family Link service?

You can unenroll/cancel via an OnStar Advisor. You must be the account owner and your PIN will be required. Please note that you will receive an unenrollment confirmation email within 24-48 hours after cancelling and the service may still be active for 24-48 hours after cancelling.

Questions

If I have questions or problems using the OnStar Family Link services, who can I contact? To assist you with questions related to your Family Link service, please call 1.888.4.ONSTAR (1.888.466.7827).

No results were found. Please try a different search.