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Crisis Mode

Crisis Mode

A firefighter helps a person wrapped in a blanket on a wet road next to a fire truck and police car with a flood warning sign.

During wildfires, tornadoes, hurricanes or other crisis situations, we’re standing by with Emergency Services, ready to help you get to safety. All current, eligible Chevrolet, Buick, GMC or Cadillac owners can just push their blue OnStar button for help. If you have current OnStar services and it’s an emergency, push the red Emergency button and you’ll get a priority connection to our Advisors.

What is Crisis Mode?

OnStar Crisis Mode* activates during certain emergency situations to provide complimentary safety features like alternative routes, help in an emergency, access to the in-vehicle Wi-Fi^® Hotspot* and assistance contacting loved ones.

OnStar in a crisis situation

When life sends the unexpected, our Advisors can help you 24/7 to:

Find alternative routes
Activate your in-vehicle Wi-Fi^® Hotspot
Contact loved ones
Provide up-to-date information about the crisis

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Follow @OnStar on X for the latest situation updates

Advisors who care

Take a look at how OnStar Advisor Dalia was able to provide comfort to a family during a hail storm.

Which plans include Crisis Mode?

Features and pricing reflect 2025 and newer vehicles

One: Every OnStar feature, one plan

Experience our best in safety and connectivity at our best price.
Starting at $34.99/mo.

A smiling woman with short blonde hair and sunglasses is driving a car.

Connect Plus

Monthly

Starting at $19.99

Yearly

Starting at $199.00

Enjoy personalized content in your vehicle or on any device.

In-Vehicle Wi-Fi^® Hotspot*

Video Streaming*

Games*

Internet Browser*

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Automatic Crash Response

Automatic Crash
Response

If you're in a severe crash*, we'll check to make sure you're okay. We'll also tell First Responders exactly where you are and what kind of help you need.

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Crisis Assist

Crisis
Assist

In a crisis situation* like a hurricane or tornado, OnStar Advisors can help, providing vital information, routing you away from danger and connecting you with a loved one.