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Which Button Should You Push?

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To reach an OnStar Advisor, you just need to push one button: red or blue. But do you know which button is right for the situation? Find out here.

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To reach an OnStar Advisor, you just need to push one button: red or blue. But do you know which button is right for the situation? Find out here.

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With OnStar, a live person is ready to help, 24 hours a day, seven days a week. To get an Advisor on the line, you just have to push one of two buttons: red or blue.

Push the red Emergency button if you’re in an emergency situation, like:

  • You or someone nearby requires medical assistance.
  • You’re in a dangerous situation that requires help from the police.
  • You witness or come upon a crash.

Push the blue OnStar button if you need help in a non‑emergency situation, like:

  • You’re lost and need directions.
  • Your car broke down and you need Roadside Assistance.*17
  • You want to know where to find the closest restaurant or coffee shop, and if they have any special deals going on through Marketplace.*24
  • You need help finding a route away from severe weather.
  • You want to check the status of your car. (OnStar can conduct an On-Demand Diagnostics*21 check of your vehicle’s key operating systems. This requires a paid service plan.)
  • You need to adjust your monthly OnStar plan, like adding Hands-Free Calling*32 minutes or signing up for Add-Ons.

When you push the red Emergency button, you’ll activate a priority connection to an Emergency Medical Dispatch–certified Advisor.*64 These specially trained Advisors can provide medical assistance until first responders arrive at your location.

When you push the blue OnStar button, we’ll connect you to an OnStar Advisor. Whether you need account assistance or help contacting the closest provider for Roadside Assistance, help is just a button-push away.

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In an Emergency, OnStar Is There for You


One push of the red Emergency button gives you a priority connection to an Emergency-Certified Advisor who can direct emergency service providers to your location and offer critical assistance until help arrives.

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