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Which Button Should
You Push?
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To get help from OnStar, you only need to push one button: red or blue. But do you know which button is right for the situation? Find out here.

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To get help from OnStar, you only need to push one button: red or blue. But do you know which button is right for the situation? Find out here.

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Here’s a refresher on which button to push, depending on the type of help you need

To get assistance from OnStar*1a — 24 hours a day, seven days a week — you just have to push one of two buttons: red or blue.

Push the red Emergency button*16a if you’re in an emergency situation, like:

  • You or someone nearby requires medical assistance.
  • You’re in a dangerous situation that requires help from the police.
  • You witness or come upon a crash.

Push the blue OnStar button if you need help in a non‑emergency situation, like:

You’ll also appreciate new voice commands that help streamline the process when you push the blue OnStar button. For instance, you can say “billing” for questions about your bill and you’ll be directed to the appropriate assistance. Other voice commands can help you when you need assistance with tasks like:

Remember: You can still speak to an Advisor at any time by simply saying “Advisor.” And the voice command system will recognize key words that may signify an emergency, and will still direct Members to a live Emergency Advisor.

Two ways to get the help you need

When you push the red Emergency button, you’ll activate a priority connection to an OnStar Emergency-Certified Advisor.*64 These specially trained Advisors can provide medical assistance until First Responders arrive at your location.

When you push the blue OnStar button, we’ll connect you to the help you need. It’s ideal for when you need help in non-emergency, but still important, situations. And convenient voice commands can direct you to specific account management services — including help with your Wi-Fi Hotspot or questions about billing — more quickly.

So whatever you need, help is just a button-push away.