OnStar goes where your loved ones go, in or out of any vehicle
OnStar Members and their families can now get the OnStar Guardian™ app*82 — and have key OnStar safety services anywhere they are — in any vehicle, at home, even while out walking.
As you and your family are getting back on the road, go with added confidence. Get the latest innovation from OnStar, a name that has stood for safety for more than 20 years. OnStar Guardian is a new safety app that puts the power of OnStar on a smartphone.
Now any family member can take OnStar safety services in any vehicle
The Guardian app is designed to use your smartphone’s sensors to detect a crash and alert an Emergency-Certified Advisor*64. The Advisor will call your phone and contact First Responders and provide them with your location. For Android™ users, the app can automatically connect — even if you can’t reach your phone.
If your family needs to travel, have added confidence knowing that someone is ready to help. You and your loved ones can get help with a flat tire or battery charge or have their doors unlocked. They can even get fuel if they run out of gas.
OnStar Emergency-Certified Advisors are specially trained to handle emergencies. They can assess a situation, provide guidance and contact First Responders for you and your loved ones.
Stay in touch, even when they're away. View and share locations with each person you add to your plan — right in the app. Get a little peace of mind knowing where those closest to you are — even when you're apart.
Want to know more? Our FAQs have the answers:
How does the OnStar Guardian app work?
By using the sensors in your smartphone, including the accelerometer, the app can detect when you are in a moving vehicle. When a crash is detected on an Android device, the app can automatically connect you with an OnStar Emergency-Certified Advisor, who can contact First Responders and your Emergency Contact. When a crash is detected on an Apple® device, the app alerts an OnStar Emergency-Certified Advisor, who will then call your smartphone, requiring someone in the vehicle to answer the call. Advisors can also contact First Responders and your Emergency Contact.
Enabling location permissions within the app allow an OnStar Advisor to identify your smartphone’s location and contact First Responders for help, even if you can't ask for it.
Who is eligible for the OnStar Guardian app?
Currently, the app is only available to select Members who own or lease Chevrolet, Buick, GMC or Cadillac vehicles. Click here to see if you are eligible.
Does the OnStar Guardian app replace my current OnStar Safety & Security Plan?
No, the OnStar Guardian app is in addition to and an extension of your current OnStar services and can be shared with up to seven of your loved ones.
Does the OnStar Guardian app integrate with my vehicle?
No, it is a standalone app that you can use while traveling in any vehicle. You can connect your smartphone to your vehicle's speakers via Bluetooth,®*63 but it is not required. Full Bluetooth feature functionality may vary depending on your device, model and software version.
Is the OnStar Guardian app the same as the myChevrolet, myBuick, myGMC and myCadillac mobile app?
No. The OnStar Guardian app is a new app, which is focused on giving users access to critical OnStar safety services through your smartphone in any vehicle and virtually anywhere you or your loved ones go.
What can Roadside Assistance help me with?
Roadside Assistance provides the OnStar Member and any members of “My Family” with help in any vehicle in which they’re traveling. Services include assistance when you need a jump start, have a flat tire, are locked out or if you run out of gas. Towing is also available at an additional cost. Pricing for towing will vary by your location and distance of the tow.
Can I use Roadside Assistance in any vehicle?
Yes, the OnStar Member and any added members of “My Family” with the Guardian app can get help in any vehicle in which they are traveling.
How much does the OnStar Guardian app cost?
For a limited time, the OnStar Guardian app is available to eligible Members as a complimentary offer. This limited offer is available to those Members at no additional cost for up to 6 months.
You may cancel at any time by pushing your blue OnStar button or by calling 1.888.466.7827.
Where can I use the OnStar Guardian app?
Currently, the app services are available in the U.S. and Canada only, on select Apple and Android devices. OnStar Guardian app service coverage is limited and may vary with conditions and location. Additionally, service availability, app features and functionality can vary by device and software version.