How to get Roadside Assistance

Sep 01, 2022

How to get Roadside Assistance

Sep 01, 2022

 

OnStar Advisors can help you get Roadside Assistance wherever you go — just push the blue OnStar button in your GM vehicle or use the OnStar Guardian app on your phone 

You think it’ll never happen to you. After all, you keep your vehicle in good condition, you drive carefully and you plan your trips ahead of time. But eventually, almost every driver runs into a problem that requires roadside help. In fact, a study found there are 69 million breakdowns each year in the U.S., which is equivalent to one in every three drivers. 
 
If you ever end up stranded and need a tow, or you have a flat tire, a dead battery or another issue, all you need to do is request Roadside Assistance,* and an OnStar Advisor will contact a local service provider to send help.  

How do I request Roadside Assistance? 

There are four ways to request Roadside Assistance, depending on the situation and your needs. 

 

  1. If you’re in your Chevrolet, Buick, GMC or Cadillac vehicle and have a paid OnStar plan,* you can push the blue OnStar button to talk to an Advisor. Explain your situation to the Advisor, and they can contact a local service provider to arrange for assistance. The Advisor will also contact you later to make sure the appropriate services were performed to your satisfaction. 
  2. Download the OnStar Guardian® app* on your phone to get Roadside Assistance* wherever you go, whether you’re driving a car or riding a motorcycle. Use the app for emergencies* or roadside trouble, or if you run out of gas, need a tow or just want some reassurance that someone is looking out for you. Plus, you can share the Guardian app with up to seven loved ones.* The app is also able to detect if a collision occurs and will alert an OnStar Emergency Advisor* who can confirm where you are and what type of help you need, and then share those details with First Responders. 
  3. If you have a Connected Services plan,* you can request help through your vehicle mobile app.* Start by selecting the Roadside Assistance card within the Help menu, enter your vehicle information (including odometer reading) to see whether services are covered, and then select the services you need. You can also request Roadside Assistance right from your vehicle’s infotainment system (if properly equipped) — simply tap the myChevrolet, myBuick, myGMC or myCadillac icon on the screen and select Roadside Assistance to get started. 
  4. If you can’t get into your vehicle, you can also get Roadside Assistance by calling 1.888.4ONSTAR (1.888.466.7827) from any phone. That also means you can get in touch even if you don’t have access to your own phone.    

What services does Roadside Assistance provide? 

Roadside Assistance can help you during those unexpected moments that delay your journey. Available services include emergency towing to the nearest Dealer and emergency fuel delivery if you run out of gas. Roadside Assistance can also offer help with a flat tire or if you lock your keys inside your vehicle and can send someone to help jump-start your vehicle if the battery is dead. 

How much does Roadside Assistance cost? 

Roadside Assistance is included with a paid OnStar plan. The OnStar Safety & Security Plan* also includes other services, like Automatic Crash Response* and Stolen Vehicle Assistance.* If you only have a Connected Access Plan* — without the Safety & Security Plan or an active new vehicle warranty — you can still request Roadside Assistance, but you’ll have to pay for any services rendered. Compare available plans here
 
OnStar Members with a Premium,* Essentials* or Safety & Security Plan get the Guardian app included. If you don’t have an OnStar plan, you can try the app for up to 3 months on us* — after that, it’s only $15 a month.* Roadside Assistance is included in the Guardian app even if you don’t have another paid OnStar plan for your vehicle. Download the app from the App Store®* or on Google Play* today for 24/7 help for you and your family. 
 
You may also be eligible for a free trial of OnStar and Connected Services,* including Roadside Assistance. If you purchase a new or eligible pre-owned vehicle, push your blue OnStar button to request your free trial.

Explore confidently 

With Roadside Assistance, you know there’s a helping hand available should the unexpected arise on your journey. With that added confidence, as well as the added peace of mind that comes from having the Guardian app, you can explore farther and experience more of the world around you. 

All your OnStar services in one package

You want all the safety and all the conveniences? We have the OnStar plan for you: Get Roadside Assistance, Automatic Crash Response, Alexa and more.

Worried mom reaches family with OnStar

Kim couldn’t reach her husband and kids after they hadn’t returned from a skiing trip. She contacted an Advisor — and was connected to her family.

Worried mom reaches family with OnStar

Kim couldn’t reach her husband and kids after they hadn’t returned from a skiing trip. She contacted an Advisor — and was connected to her family.

How OnStar can save your day

Here are six ways OnStar can help you with our specially trained Advisors and available services.

How OnStar can save your day

Here are six ways OnStar can help you with our specially trained Advisors and available services.

All your OnStar services in one package

You want all the safety and all the conveniences? We have the OnStar plan for you: Get Roadside Assistance, Automatic Crash Response, Alexa and more.

Worried mom reaches family with OnStar

Kim couldn’t reach her husband and kids after they hadn’t returned from a skiing trip. She contacted an Advisor — and was connected to her family.

Worried mom reaches family with OnStar

Kim couldn’t reach her husband and kids after they hadn’t returned from a skiing trip. She contacted an Advisor — and was connected to her family.

How OnStar can save your day

Here are six ways OnStar can help you with our specially trained Advisors and available services.

How OnStar can save your day

Here are six ways OnStar can help you with our specially trained Advisors and available services.

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