Quick-Thinking 7-Year-Old Pushes Button for Help

September 22, 2021

Quick-Thinking 7-Year-Old Pushes Button for Help

September 22, 2021

 

Originally published in 2009

 

Kerry MacLean and her 2-year-old sister were on the way to a family gathering on Mother’s Day when their mother, Patricia MacLean, suffered a sudden diabetic attack and began driving on the wrong side of the road.

 

The quick-thinking 7-year-old pushed the red Emergency button* and asked for help. The OnStar Advisor immediately contacted the police and pinpointed the exact location of the car for the responding officers — all while talking with Kerry to keep her calm, telling her to make sure the seat belts were fastened and that she was doing a good job.

 

Patricia was able to pull the car over and stop to wait for help. She is very glad Kerry’s grandmother taught the child how to use OnStar. “I’m so proud of Kerry and very thankful that OnStar is so easy to use and that the Advisor helped us through this,” Patricia says. “It was a Mother’s Day gift I’ll always remember.”

 

Kim Dupee, the Advisor who took Kerry’s call, says, “You really feel a sense of urgency for these children who need help. It really tugs at your heartstrings.” But, the mother of four says, “We make sure to stay calm and professional. We’re trained to locate the vehicle, get help as quickly as possible and try to reassure them — all while keeping our own cool. I’ve taken a number of calls from children and, once help has arrived, you just want to cry with joy.”

We’ve got you

Life is unpredictable — that’s why the OnStar Safety & Security Plan is here for you with helpful, human problem-solvers 24/7.

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After being carjacked at gunpoint, Lacey’s quick thinking led her to OnStar and an Advisor who helped locate and recover her vehicle. 

Making safety fun for kids 

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We’ve got you

Life is unpredictable — that’s why the OnStar Safety & Security Plan is here for you with helpful, human problem-solvers 24/7.

Carjacking victim finds help from OnStar 

After being carjacked at gunpoint, Lacey’s quick thinking led her to OnStar and an Advisor who helped locate and recover her vehicle. 

Making safety fun for kids 

You’re never too young for a lesson on staying safe and Safetyville USA makes those lessons extra fun. 

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  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Check here for details and limitations.