A helping hand always on hand

A helping hand always on hand

A male OnStar service advisor sitting at his desk smiling and wearing his headset

Real care and comfort come from real humans. 

We all have that one friend we can always count on. At OnStar, we have more than 2,000 of them providing 24/7 service. Doesn’t matter what kind of help you need — a flat tire, lost and unwilling to admit it (happens more than you’d know), or just some reassurance in knowing someone is there — your OnStar Advisor has answers and connections to what you need. From Roadside Assistance* to safety services* and much more.
Bird's eye view of a male OnStar advisor wearing his headset and typing on his keyboard
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From the moment I stopped after impact, OnStar was on the line letting me know that rescue was alerted and on the way. The operator stayed on the line with me until help arrived.

Carolyn L. | Member
Bird's eye view of a male OnStar advisor wearing his headset and typing on his keyboard
quote

From the moment I stopped after impact, OnStar was on the line letting me know that rescue was alerted and on the way. The operator stayed on the line with me until help arrived.

Carolyn L. | Member

Emergency Advisors

For those situations when the stakes are high, we have Emergency Advisors* who are Tri-ACE (Emergency, Medical, Fire and Police Dispatching) certified by the International Academies of Emergency Dispatch®. They’re skilled and prepared to guide you through the scary moments so you’re not alone.

OnStar made history as the first non-911 company to achieve Tri-ACE status from the IAED.

Whether it’s a crash, a medical emergency, a domestic disturbance, a house fire, dangerous weather or another emergency, we’ll contact the appropriate 911 center to help. We'll request assistance be sent to the location of the emergency and stay on the line to provide critical support until First Responders arrive.
A side view of a female OnStar advisor smiling while looking at her computer and typing on her keyboard

Who’s behind the button?

You know them as the friendly voices behind the button. Let’s go behind the scenes to find out more about our Advisors.

We’re the “passion” in compassion

It’s rewarding to know we’re somebody’s safe space. From assisting during emergencies to helping authorities recover stolen vehicles, our Advisors are committed to the safety and security of our Members.