When the unexpected happened, OnStar Member Maura R. reached out to an OnStar Advisor.
We’ve come to expect our devices will work all the time and almost anywhere we go. But that isn’t always the case. Stuff happens. Things break. Connections fail. Then what?
OnStar Member Maura R. has a story.
On Feb. 22, 2024, she left home in Celebration, Florida, and hopped on the freeway headed to Amelia Island, about three and a half hours away, near the border with Georgia. She knew the first half of the drive well, so she was already on the road before she noticed she didn’t have cell service. That meant she didn’t have the navigation she usually relied on from her phone, and she couldn’t call anyone. It was a work trip, and she didn’t want to be late.
“I felt myself start to panic,” she says. “It gives you a little bit of anxiety to be on the road by yourself in the dark and not know where you're going. I was basically in a panic mode. Do I try to find a place to pull off? Or do I keep driving? Then I remembered that I have OnStar.”


“With OnStar, I know that if something goes wrong, if I find myself lost or if I find myself in trouble on the road, there's going to be a friendly, helpful voice on the other end to help me with whatever's going on.”
—OnStar Member Maura R.
She pushed the blue OnStar button in her 2024 Buick Enclave. An OnStar Advisor took it from there. “They did more for me than I could have even known that I needed,” Maura says.
The Advisor let her know there was a nationwide cell outage. The Advisor got Maura directions
“So many people are not getting services because they think they have their phone,” she says. “That’s just not true. In a cell outage — or something more frightening than that — OnStar could be the only way to stay safe. It solidified my feeling that it’s necessary. You can push this button. You can get help.”