An additional layer of comfort

October 18, 2023

An additional layer of comfort

October 18, 2023

When the unexpected happened, OnStar Member Maura R. reached out to an OnStar Advisor.

We’ve come to expect our devices will work all the time and almost anywhere we go. But that isn’t always the case. Stuff happens. Things break. Connections fail. Then what?

 

OnStar Member Maura R. has a story.

 

On Feb. 22, 2024, she left home in Celebration, Florida, and hopped on the freeway headed to Amelia Island, about three and a half hours away, near the border with Georgia. She knew the first half of the drive well, so she was already on the road before she noticed she didn’t have cell service. That meant she didn’t have the navigation she usually relied on from her phone, and she couldn’t call anyone. It was a work trip, and she didn’t want to be late.

“I have always had at least the safety package with OnStar,” Maura says, “and I would tell someone after this experience, ‘Get everything.’ They offer it for a reason.” 

“I felt myself start to panic, gives you a little bit of anxiety, be on the road by yourself in the dark and not know where you're going,” Maura says. 

“The OnStar Advisor made me feel one like I was safe,” she says.

“She was able to get me directions and set me up with Wi-Fi services,” Maura says.

“I felt myself start to panic,” she says. “It gives you a little bit of anxiety to be on the road by yourself in the dark and not know where you're going. I was basically in a panic mode. Do I try to find a place to pull off? Or do I keep driving? Then I remembered that I have OnStar.”

“With OnStar, I know that if something goes wrong, if I find myself lost or if I find myself in trouble on the road, there's going to be a friendly, helpful voice on the other end to help me with whatever's going on.”

—OnStar Member Maura R.

She pushed the blue OnStar button in her 2024 Buick Enclave. An OnStar Advisor took it from there. “They did more for me than I could have even known that I needed,” Maura says.

 

The Advisor let her know there was a nationwide cell outage. The Advisor got Maura directions* to where she was going and helped her set up the vehicle’s available built-in Wi-Fi® Hotspot.* And then the Advisor connected her to her mother’s landline to check in. She made it to her work event on time and with a new appreciation for OnStar.

 

“So many people are not getting services because they think they have their phone,” she says. “That’s just not true. In a cell outage — or something more frightening than that — OnStar could be the only way to stay safe. It solidified my feeling that it’s necessary. You can push this button. You can get help.” 

All your OnStar services in one package

You want all the safety and all the conveniences? We have the OnStar plan for you. Get Roadside Assistance, Automatic Crash Response, Alexa Built-in and more.

Stay connected in the car

Use OnStar to make your vehicle a family command center, mobile office or remote classroom. 

OnStar helps mom navigate unexpected moments

Samantha took her two sons zip-lining. And once they were done, her car’s key fob was nowhere to be found. OnStar to the rescue.

All your OnStar services in one package

You want all the safety and all the conveniences? We have the OnStar plan for you. Get Roadside Assistance, Automatic Crash Response, Alexa Built-in and more.

Stay connected in the car

Use OnStar to make your vehicle a family command center, mobile office or remote classroom. 

OnStar helps mom navigate unexpected moments

Samantha took her two sons zip-lining. And once they were done, her car’s key fob was nowhere to be found. OnStar to the rescue.