Tech guy amazed by OnStar

Jun 10, 2016

Tech guy amazed by OnStar

Jun 10, 2016

 

When the “check engine” light in George Bjelovuk’s Chevy Volt lit up, he happened to be driving down an Ohio highway with a colleague.

After pushing the blue OnStar button and explaining his situation, George and his colleague looked at each other in surprise as the Advisor said she would run an On Demand Diagnostics check* of his vehicle while they were driving.

“The fact that she could run a diagnostic check was totally amazing,” says the suburban Columbus, Ohio, resident. “We’re both IT guys, so it’s not like we haven’t seen technology in action before.”

After the diagnostics check, the Advisor explained the check engine light was for a “soft body code” that didn’t indicate an emergency, but that George should take his vehicle to a dealership for maintenance in the next few days.

George, a consultant and 30-year veteran employee of an electric utility, was grateful for the quick response and was about to disconnect when the Advisor asked if he would like her to connect him to the dealership to make an appointment.

“I said, ‘Sure, but do you know what dealership?’ When she replied with the correct information, I was even more surprised.” George scheduled his service appointment — for what turned out to be a minor problem — as he continued safely on with his trip.

OnStar Vehicle Diagnostics* can check your vehicle’s engine, transmission, antilock brakes and more, then generates a report that can be sent to you each month by email. It also can send you an alert if there’s an issue with your vehicle, and on some newer models, let you know in advance if maintenance is required even before there’s an issue.*

George says he didn’t realize his OnStar service included Vehicle Diagnostics until that event. Before that, he primarily used OnStar for navigation* since his job requires a fair amount of travel. Downloading directions directly to his vehicle and Hands-Free Calling* have been time-savers, he says.

“In addition to providing me and my wife with directions, OnStar always gives us the restaurant’s phone number so we can make a reservation or find out how long the wait is.”

Whether directions are to a new golf course or to a store selling the hardware needed for one of the built-in cabinets he made for his family’s home, George says he appreciates how easy OnStar makes it for him.

“I wouldn’t consider buying another vehicle without this service,” George says. “OnStar gives you peace of mind. Even if you don’t need emergency service, the other benefits, including getting driving directions delivered with a push of the button, are worth it.”

Vehicle Diagnostics checks your vehicle’s key systems — engine, transmission, antilock brakes, and more — to make sure they are operating at peak performance.

The ultimate connected vehicle

Turns your car into a connected marvel, with available Amazon Alexa, in-vehicle apps, real-time navigation and more.

OnStar Wi-Fi rescues doctor

Patrice needed to log on to file an important research paper only to find the Wi-Fi was down. Then, her vehicle came to the rescue.

Stay connected in the car

Use OnStar to make your vehicle the family command center, mobile office or remote classroom.

The ultimate connected vehicle

Turns your car into a connected marvel, with available Amazon Alexa, in-vehicle apps, real-time navigation and more.

OnStar Wi-Fi rescues doctor

Patrice needed to log on to file an important research paper only to find the Wi-Fi was down. Then, her vehicle came to the rescue.

Stay connected in the car

Use OnStar to make your vehicle the family command center, mobile office or remote classroom.

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  • Diagnostic capabilities vary by model and plan. Message and data rates may apply. Requires contact method on file and enrollment to receive alerts. Not all issues will deliver alerts. Check here for details and limitations.

  • Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. Map coverage available in the U.S., Puerto Rico and Canada. Check here for details and limitations.

  • Hands Free Calling is not available in 2020 model year or newer vehicles. Requires active service and available minutes. Federal, state and local taxes, and other fees and service charges, may apply. Purchased minutes are valid until they expire or when your service ends, whichever comes first. Not available in certain markets. Availability subject to change. Check here for details and limitations.