The longest 8 minutes

October 1, 2018

The longest 8 minutes

October 1, 2018

 

When Latene Moore’s husband suffered a major seizure, OnStar was there — for both of them 

It’s one of those calls you never want to get. 


A loved one is in the hospital more than a thousand miles away. The doctors aren’t sure what’s wrong. When can you be here? 
 
For OnStar Member Latene Moore, that call came over Easter weekend this year. Her husband, Matthew, was traveling in southern Florida, more than a thousand miles away from their home in Pittsburgh, when he suffered multiple seizures. With Matthew having no prior history of seizures, Latene immediately traveled to Florida to be with him. 
 
Doctors weren’t able to determine the immediate cause of Matthew’s seizures, so once he was stabilized, they provided him with an anti-seizure medication and released him from the hospital. Latene decided to drive him to his mother’s home in North Carolina. But just a few hours into the trip, Matthew had his worst episode of all — a grand mal, or generalized tonic-clonic seizure. While there are many types of seizures, this is the most recognizable and can be the most dangerous. 
 
“He lost control, started convulsing, and his lips turned blue,” says Latene. “It was 4 or 5 in the morning, there’s nobody around, and I had no idea where I was. But I remembered that I had OnStar.”

OnStar Member Latene Moore and her husband, Matthew.

Latene pushed her red Emergency button and was immediately connected to an OnStar Emergency Advisor,* who was able to quickly locate Latene and Matthew’s vehicle and contact emergency services.* While one Advisor worked to get help to their location, another medically trained Advisor told Latene to check Matthew’s pulse and breathing while they waited for first responders. Matthew’s seizure would last for eight excruciatingly long minutes, but the OnStar Advisors were there for Latene from the time she pushed the button until the ambulance arrived. 
 
“She stayed on the line with me the entire time,” says Latene. “I’d never experienced that before and it was really comforting to have her there when I needed it.” 


Thankfully, Matthew would recover from the frightening incident after being treated in a nearby hospital, and later traveled back home safely. As for Latene, she’s just grateful that someone was there. 


“I couldn’t imagine not having that assistance in that time of need,” says Latene. “With OnStar, it feels like someone is sitting right there with you. It’s well worth it because you just never know what might happen.”

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We’ve got you

Life is unpredictable — that’s why the OnStar Safety & Security Plan is here for you with helpful, human problem-solvers 24/7.

Driver in sinking vehicle helped by OnStar

A woman who had become lost and crashed her car into a canal gets to meet the Advisors who calmed and helped her when she needed it most. 

Which OnStar button do you push?

To get help from OnStar, you just need to push a button. Here's how to know which one. 

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  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. Check here for details and limitations.