When Glenis Espejo found her SUV had been stolen, she started panicking. Two hours later, OnStar had helped get the car back
Glenis Espejo thought her vehicle was safe. Her garage faces away from the street and isn’t visible to anyone who passes by. She thought her year-old Chevrolet Traverse was secure.
Yet, after getting home late one night, her daughter forgot to shut the garage door, and a set of keys was left in the cupholder. By 11:00 the next morning, Espejo’s SUV was gone.
Espejo started panicking, then remembered she had the myChevrolet mobile app.* She typically used it to just start her car,* but she also knew she could use it to see her car’s location on a map. Thanks to the app, she could see it was about 40 minutes away in a town near her home in Ontario, California.
The next thing she did was call the police. After they took a report, she called OnStar.*
“OnStar was very reassuring,” Espejo said. The OnStar Advisor told her the car could be prevented from starting again once it had stopped,* and at that point, OnStar could call the police and tell them where the car was so they could pick it up.
“Sure enough, it was like the longest two hours, and I got a call,” Espejo said. “It was the police telling me they found the car.”
Espejo’s SUV had come to a stop at a gas station, and the OnStar Advisor used Remote Ignition Block™ to prevent it from being restarted and called the police. When Espejo picked up her car, she realized a few small things were missing, but nothing that couldn’t be replaced.
OnStar Advisors handle more than 1,400 auto theft calls per month across North America (as of June 2022), helping police agencies locate, and in some cases slow down to an idle speed, stolen vehicles. Once police confirm your car has been stolen, OnStar Advisors use GPS to locate it and work with police to help them recover it.
OnStar also offers Theft Alarm Notification,* which can let you know when your car alarm is sounding. That way, you may be able to head off a theft before your vehicle even goes missing.
Espejo says she feels fortunate to have had OnStar to help find her SUV. “It happened so fast, and I really felt lucky to have OnStar in my car and actively working,” she says. “Worth every penny. I’m very thankful for OnStar.”
Stolen Vehicle Assistance
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