OnStar is there when a passenger needs medical attention

Dec 12, 2019

OnStar is there when a passenger needs medical attention

Dec 12, 2019

 

Crystal Carter was driving her 2011 Chevrolet Equinox for a ride-hailing company late one night when she picked up a passenger. She quickly realized it wasn’t going to be an ordinary trip: Crystal’s passenger experienced a medical emergency and became unconscious.

“She wasn’t talking; she didn’t open her eyes. She was basically knocked out,” Crystal recalls. “The first thing I thought was to call OnStar.”

An Emergency Advisor* helped guide Crystal through basic first aid to check on her passenger’s breathing, while his partner contacted first responders. Until help arrived, the Advisor stayed on the line and checked in on Crystal and her passenger’s condition.

“The police and the ambulance were there in no time,” Crystal says. “They took over, got my information, and put the passenger on a gurney and into an ambulance.”

Although this was the first time Crystal had used OnStar Emergency Services,* she was already well-acquainted with other features, like Roadside Assistance*: “I use OnStar all the time for my personal use.”

Remember, you can be a Good Samaritan at any time if you see somebody who needs help — even if they’re not an OnStar Member. Just push your red Emergency button to talk to an Emergency-Certified Advisor, who is ready to help 24/7.

All your OnStar services in one package

You want all the safety and all the conveniences? We have the OnStar plan for you: Get Roadside Assistance, Automatic Crash Response, Alexa and more.

OnStar Member is repeat Good Samaritan

Avid traveler Sue is always on the lookout for drivers in need of assistance. Read how she uses OnStar to help others on the road.

Become a smarter driver

A few reminders about things you can do to help avoid the unexpected. Here are nine tips all drivers should follow out on the road. 

Become a smarter driver

A few reminders about things you can do to help avoid the unexpected. Here are nine tips all drivers should follow out on the road.

All your OnStar services in one package

You want all the safety and all the conveniences? We have the OnStar plan for you: Get Roadside Assistance, Automatic Crash Response, Alexa and more.

OnStar Member is repeat Good Samaritan

Avid traveler Sue is always on the lookout for drivers in need of assistance. Read how she uses OnStar to help others on the road.

Become a smarter driver

A few reminders about things you can do to help avoid the unexpected. Here are nine tips all drivers should follow out on the road. 

Become a smarter driver

A few reminders about things you can do to help avoid the unexpected. Here are nine tips all drivers should follow out on the road.

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  • Certified by the International Academies of Emergency Dispatch.®

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Check here for details and limitations.

  • Roadside service provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply.