Crystal Carter was driving her 2011 Chevrolet Equinox for a ride-hailing company late one night when she picked up a passenger. She quickly realized it wasn’t going to be an ordinary trip: Crystal’s passenger experienced a medical emergency and became unconscious.

“She wasn’t talking; she didn’t open her eyes. She was basically knocked out,” Crystal recalls. “The first thing I thought was to call OnStar.”

An Emergency Advisor* helped guide Crystal through basic first aid to check on her passenger’s breathing, while his partner contacted first responders. Until help arrived, the Advisor stayed on the line and checked in on Crystal and her passenger’s condition.

“The police and the ambulance were there in no time,” Crystal says. “They took over, got my information, and put the passenger on a gurney and into an ambulance.”

Although this was the first time Crystal had used OnStar Emergency Services,* she was already well-acquainted with other features, like Roadside Assistance*: “I use OnStar all the time for my personal use.”

Remember, you can be a Good Samaritan at any time if you see somebody who needs help — even if they’re not an OnStar Member. Just push your red Emergency button to talk to an Emergency-Certified Advisor, who is ready to help 24/7.