Texas family thankful for OnStar after rollover crash

“My husband started asking everyone if they were OK, and then we heard a woman’s voice ask, ‘Were you just in a crash?’” says Elvia. It was the OnStar Emergency Advisor,* whose voice came over the speakers once the vehicle came to a stop.*

The Advisor immediately contacted First Responders, while also offering medical assistance, checking on the family’s condition and staying on the line until help arrived.

First Responders soon arrived and safely got the family out of the vehicle. Bystanders at the crash scene even helped keep Elvia’s son Eddy, who has special needs, warm and dry from the rain. 

“Things could’ve been a lot worse,” says Elvia, whose Escalade was totaled. Luckily, everyone was wearing their seatbelts and there weren’t many cars around as it was early on a Sunday when the crash happened. “When we talk about it, we still get so emotional because any one of us could’ve been severely impacted that day,” she says. 

“I never thought that I would need OnStar,” she says. “But it gives you a sense of security. They’re there no matter what.”