5 Things you should know about Crisis Assist

Jul 06, 2021

5 Things you should know about Crisis Assist

Jul 06, 2021

 

OnStar Advisors are ready to assist Members who are affected by a disaster or another crisis and need help

The U.S. has experienced a record-breaking number of natural disasters in the last decade. In 2020, there were 22 weather or climate disasters that each resulted in at least $1 billion in damages. This includes record-setting wildfires on the West Coast, six hurricanes and unexpected events like a damaging derecho in Iowa and hailstorms in Texas. So far in 2021, a big part of the nation experienced a deep freeze, with historic snowfall from Seattle to northern Texas. The cold weather also caused ice to form across Texas, Louisiana, Tennessee and Alabama. More recently, record-setting heatwaves hit the Pacific Northwest, including places like Washington and Oregon.

With those recent events, plus the upcoming 2021 Atlantic hurricane season, it’s worth taking steps now to make sure you and your family can be prepared for the worst. Crisis Assist* is a service that provides you with critical assistance during severe weather, natural disasters and other crises. It includes:

•    A 24/7 priority connection to an OnStar Emergency Advisor
•    Routing assistance away from trouble areas
•    Help contacting loved ones
•    Up-to-date information about the crisis

Whether you need emergency assistance or to connect with a loved one to let them know you’re all right, Onstar* is just a button-push away. Below are five things you should know about OnStar Crisis Assist.

OnStar Advisors can do more than you think

OnStar Advisors can act as your central point of contact during a crisis. Whether you need routing assistance due to the conditions or are looking for an available hotel room or the nearest shelter, Advisors are ready to assist. Just push the blue OnStar button and tell the Advisor what you need. Advisors will do what they can to help, including helping you stay in touch with your loved ones throughout the crisis.

Just push the red emergency button to get help

If you need police, fire or an ambulance, just push the red Emergency button.* You’ll be connected with an Emergency Advisor* who can provide critical medical direction until First Responders arrive.

Bring OnStar with you on the go

Even if you’re not in your vehicle, you can access key OnStar safety services with the OnStar Guardian® app.* The app includes Mobile Crash Response, which is designed to use your smartphone’s sensors to detect a crash and alert an Emergency Advisor. And if the unexpected happens, the app also gives you access to Roadside Assistance. * Plus, if your family members become separated during a crisis, you can view and share locations on a map using Location Status.*

Crisis Assist can help in unexpected situations

Whether you’re at home or on the road, you can rely on OnStar to help in severe weather such as flash floods and winter storms. But OnStar isalso there in disasters such as:

Natural Resource/Man-Made Disasters: Energy/power outages, hazardous material situations or terrorist activity
Natural Disasters: Earthquakes, landslides, hurricanes, tsunamis, wildfires or volcanic eruptions

The OnStar Command Center is always on alert

OnStar has a central Command Center that monitors severe weather and disaster situations 24/7. In times of disaster, you might not have access to information you need. Our Command Center team works to stay on top of events as they unfold and gather critical information, which may include instructions from your local authorities. You can also check out our hurricane preparedness tips for more information.

We’ve got you

Life is unpredictable — that’s why the OnStar Safety & Security Plan is here for you with helpful, human problem-solvers 24/7.

Driver in sinking vehicle helped by OnStar

A woman who had become lost and crashed her car into a canal gets to meet the Advisors who calmed and helped her when she needed it most.

Driver in sinking vehicle helped by OnStar

A woman who had become lost and crashed her car into a canal gets to meet the Advisors who calmed and helped her when she needed it most. 

Which OnStar button do you push?

To get help from OnStar, you just need to push a button. Here’s how to know which one.

Which OnStar button do you push?

To get help from OnStar, you just need to push a button. Here's how to know which one. 

We’ve got you

Life is unpredictable — that’s why the OnStar Safety & Security Plan is here for you with helpful, human problem-solvers 24/7.

Driver in sinking vehicle helped by OnStar

A woman who had become lost and crashed her car into a canal gets to meet the Advisors who calmed and helped her when she needed it most.

Driver in sinking vehicle helped by OnStar

A woman who had become lost and crashed her car into a canal gets to meet the Advisors who calmed and helped her when she needed it most. 

Which OnStar button do you push?

To get help from OnStar, you just need to push a button. Here’s how to know which one.

Which OnStar button do you push?

To get help from OnStar, you just need to push a button. Here's how to know which one. 

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  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Check here for details and limitations.

  • Check here for details and limitations. Services vary by model. Service plan required.

  • Certified by the International Academies of Emergency Dispatch.®

  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (stand-alone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • Roadside services provided by Signature Motor Club, Inc., a member of the Allstate family of companies. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.

  • Service is designed to locate compatible smartphones with Location Services permission enabled. Functionality varies by mobile device and plan. Data rates may apply. Terms and limitations apply. Check here for details and limitations.