Skip to main content
Meta Title

OnStar Is There When a Passenger Needs Medical Attention

Meta Long Description

When Crystal Carter’s passenger became unresponsive, her first thought was to call OnStar for help.

Meta Short Description

When Crystal Carter’s passenger became unresponsive, her first thought was to call OnStar for help.

Meta Button Label

LEARN MORE

Meta Background Image

/content/dam/onstar/articles/2019/december/crystal-carter-member-story/CrystalCarter_header.jpg

Meta Background Position

50% 20%

Meta Article Icon

/content/dam/onstar/pages/services/services-icons/OnStar-Logo.svg

Meta Article Subtitle
Meta Article Subtitle 2

Story

Meta Article Subtitle 3
Meta Button URL

/content/onstar/us/en/articles/member-stories/medical-emergencies.html

Crystal Carter was driving her 2011 Chevrolet Equinox for a ride-hailing company late one night when she picked up a passenger. She quickly realized it wasn’t going to be an ordinary trip: Crystal’s passenger experienced a medical emergency and became unconscious.

“She wasn’t talking; she didn’t open her eyes. She was basically knocked out,” Crystal recalls. “The first thing I thought was to call OnStar.”

An Emergency-Certified Advisor*64 helped guide Crystal through basic first aid to check on her passenger’s breathing, while his partner contacted first responders. Until help arrived, the Advisor stayed on the line and checked in on Crystal and her passenger’s condition.

“The police and the ambulance were there in no time,” Crystal says. “They took over, got my information, and put the passenger on a gurney and into an ambulance.”

Although this was the first time Crystal had used OnStar Emergency Services,*16a she was already well-acquainted with other features, like Roadside Assistance*17: “I use OnStar all the time for my personal use.”

Remember, you can be a Good Samaritan at any time if you see somebody who needs help — even if they’re not an OnStar Member. Just push your red Emergency button to talk to an Emergency-Certified Advisor, who is ready to help 24/7.

Real call with Member Crystal Carter