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5 Things You Should Know About Crisis Assist

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From severe weather to natural disasters, read how OnStar Crisis Assist is ready to help you and your loved ones 24/7 throughout the year.

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Before you push the button, here’s what you need to know about Crisis Assist.

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OnStar Advisors are ready to assist Members who are affected by a disaster or another crisis and need help

The U.S. has experienced a record-breaking number of natural disasters in the last decade. In 2020, there were 22 weather or climate disasters that each resulted in at least $1 billion in damages. This includes record-setting wildfires on the West Coast, six hurricanes and unexpected events like a damaging derecho in Iowa and hailstorms in Texas. So far in 2021, a big part of the nation experienced a deep freeze, with historic snowfall from Seattle to northern Texas. The cold weather also caused ice to form across Texas, Louisiana, Tennessee and Alabama. More recently, record-setting heatwaves hit the Pacific Northwest, including places like Washington and Oregon.

With those recent events, plus the upcoming 2021 Atlantic hurricane season, it’s worth taking steps now to make sure you and your family can be prepared for the worst. Crisis Assist*16a is a service that provides you with critical assistance during severe weather, natural disasters and other crises. It includes:

  • A 24/7 priority connection to an OnStar Emergency-Certified Advisor
  • Routing assistance away from trouble areas
  • Help contacting loved ones
  • Up-to-date information about the crisis

Whether you need emergency assistance or to connect with a loved one to let them know you’re all right, OnStar*1a is just a button-push away. Below are five things you should know about OnStar Crisis Assist.

OnStar Advisors can do more than you think

OnStar Advisors can act as your central point of contact during a crisis. Whether you need routing assistance due to the conditions or are looking for an available hotel room or the nearest shelter, Advisors are ready to assist. Just push the blue OnStar button and tell the Advisor what you need. Advisors will do what they can to help, including helping you stay in touch with your loved ones throughout the crisis.

Just push the red Emergency button to get help

If you need police, fire or an ambulance, just push the red Emergency button.*16a You’ll be connected with an Emergency-Certified Advisor*64 who can provide critical medical direction until First Responders arrive.

Bring OnStar with you on the go

Even if you’re not in your vehicle, you can access key OnStar safety services with the OnStar Guardian™ app.*82 The app includes Mobile Crash Response,*83 which is designed to use your smartphone’s sensors to detect a crash and alert an Emergency-Certified Advisor. And if the unexpected happens, the app also gives you access to Roadside Assistance.*86 Plus, if your family members become separated during a crisis, you can view and share locations on a map using Location Status.*85

Crisis Assist can help in unexpected situations

Whether you’re at home or on the road, you can rely on OnStar to help in severe weather such as flash floods and winter storms. But OnStar is also there in disasters such as:

  • Natural Resource/Man-Made Disasters: Energy/power outages, hazardous material situations or terrorist activity
  • Natural Disasters: Earthquakes, landslides, hurricanes, tsunamis, wildfires or volcanic eruptions

The OnStar Command Center is always on alert

OnStar has a central Command Center that monitors severe weather and disaster situations 24/7. In times of disaster, you might not have access to information you need. Our Command Center team works to stay on top of events as they unfold and gather critical information, which may include instructions from your local authorities. You can also check out our hurricane preparedness tips for more information.

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The Assistance You Want in an Emergency


In the event of severe weather, a natural disaster or other crisis, OnStar Advisors can provide critical assistance, helping Members find their way to safety and stay in contact with loved ones.

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