5 Things You Should Know About Crisis Assist

Aug 09, 2018

Meta Title

5 Things You Should Know About Crisis Assist

Meta Long Description

From severe weather to natural disasters, read how OnStar Crisis Assist is ready to help you and your loved ones 24/7 throughout the year.

Meta Short Description

Before you push the button, here’s what you need to know about Crisis Assist.

Meta Button Label


Meta Background Image
Meta Background Position

50% 80%

Meta Article Icon


Meta Article Subtitle
Meta Article Subtitle 2


Meta Article Subtitle 3
Meta Button URL

If you’re affected by a disaster or other crisis and need help, the last thing you want to be is alone. OnStar Advisors are ready to help, 24/7

Since 1970, the number of natural disasters each year has more than quadrupled. And after a 2017 hurricane season that was among the most destructive in history, it’s worth taking steps now to make sure you and your family can be prepared for the worst. Crisis Assist*16a is a service that provides you with critical assistance during severe weather, natural disasters and other crises. It includes:

Whether you need emergency assistance or to simply connect with a loved one to let them know you’re all right, OnStar*16a is just a button-push away. Below are five things you should know about OnStar Crisis Assist.

OnStar Advisors can do more than you think

OnStar Advisors can act as your central point of contact during a crisis. Whether you need routing assistance due to the conditions or help contacting a loved one, or are looking for an available hotel room or the nearest shelter, OnStar Advisors are ready to assist.*64 Just push the OnStar button and tell the Advisor what you need. We will do what we can to help, and provide complimentary Hands-Free Calling*32 minutes (if needed) so you can connect to your loved ones.

Just push the red Emergency button to get help

If you need police, fire or an ambulance, just push the red Emergency button. You’ll be connected with an Emergency Medical Dispatch–certified Advisor who can provide critical medical direction until first responders arrive.

Crisis Assist can help in unexpected situations

Whether you’re at home or on the road, you can rely on OnStar to help in severe weather such as flash floods, tornadoes, hurricanes and winter storms. But OnStar is also there in disasters such as:

  • Natural Resource/Man-Made Disasters: Energy/power outages, hazardous material situations or terrorist activity
  • Natural Disasters: Earthquakes, landslides, tsunamis, wildfires or volcanic eruptions

The OnStar Command Center is always on alert

OnStar has a central Command Center that monitors severe weather and disaster situations 24/7. In times of disaster, you might not have access to information you need. Our Command Center team works to stay on top of events as they unfold and gather critical information, which may include instructions from your local authorities.

OnStar works with other relief organizations during a crisis

During recent major disasters such as Hurricane Harvey or the 2016 flooding in Louisiana, OnStar assisted the American Red Cross in their response efforts, handling overflow calls and helping individuals find shelter, food and water. No matter the situation, OnStar is ready to help.

Want to be better prepared for disasters? Check out our hurricane preparedness tips or visit the Red Cross for more information.


The Assistance You Want in an Emergency

In the event of severe weather, a natural disaster or other crisis, OnStar Advisors can provide critical assistance, helping Members find their way to safety and stay in contact with loved ones.