Let us bring calm to your storm.

In a crisis, OnStar Advisors can help.

Let us bring calm to your storm.

In a crisis, OnStar Advisors can help.

 

When disaster strikes, we’re here.

OnStar Crisis Mode activates during certain emergency situations to provide complimentary safety services* like Crisis Assist* and OnStar Emergency Services* for you and your loved ones.

 

During wildfires, tornadoes, hurricanes or other crisis situations, we’re standing by with emergency service, ready to help you get to safety. Just push your blue OnStar button. If you have current OnStar services and it’s an emergency, push the red Emergency button and you’ll get a priority connection to our team.

What can 24/7 OnStar Advisors do for you?

When life sends the unexpected, here’s what you can expect from your team at OnStar:

Coordinate emergency rescue and evacuation services

Provide alternate routes

Help with contacting loved ones

Find available resources like food, water, fuel, shelter and hotel rooms

Provide the most up-to-date information about the crisis

Provide in-vehicle data connection for up to 7 devices (data plans provided by AT&T)*

Our Advisors are real people standing by 24/7 to help.

How to use OnStar Crisis Assist

In immediate danger.

Push your red Emergency button to connect with an OnStar Emergency Advisor.

For everything else.

Push your blue OnStar button for service activation, routing assistance, help with contacting loved ones and general information.

Activate before you need help.

To set up an account before a crisis hits, push your blue OnStar button to connect with an Advisor.

Who can use OnStar Crisis Assist?

All current, eligible Chevrolet, Buick, GMC or Cadillac owners with properly equipped vehicles. Impacted by a crisis event and need help? Simply push your blue OnStar or red Emergency button to speak with an Advisor.*

Follow us @OnStar on Twitter for the latest situation updates.

Life is unpredictable. It’s why we built the Safety & Security Plan. 

Life can send us curveballs in all forms. We’re here for you. Lost? We’ve got you. Fender bender? We’ve got you. Flat tire? We’re on it. Car thieves? We’ll stop them in their tracks.* The OnStar Safety & Security Plan* gives you Turn-By-Turn Navigation*; GM Roadside Assistance* (including towing); and if you’re in a crash,* we’ll check in and request help, even if you can’t ask for it. 

Safety & Security Plan highlights

Automatic Crash Response

If you’re in a crash, we’re with you. Even if you can’t ask for help, we’ll request it for you.

Roadside Assistance

Whether you’re out of gas, your tire’s flat or your battery is dead, we’ll get you a tow or whatever help you need to get back up and running.

OnStar Guardian® app

You’ll have our safety services with you on your phone — wherever you are. Plus, add up to seven family members* or friends, so they’ll have OnStar safety too.

Prepare. Be ready. Stay safe. And know we’re here for you.   


Here are some tips to stay safe through crisis situations.

GMC Truck Driving Away From a Wildfire on a Mountain Road

Disaster can strike at any time.

If you live in a high-risk area, here’s some advice on what you can do to prepare yourself and your loved ones.

Earthquake

You can’t predict when an earthquake will hit, so prepare ahead of time.

Flood

Rising water is no joke. Here are tips to help you stay safe and dry.

Hurricane

These emergency tips can help you prepare if you live in a hurricane zone.

Wildfires

Fires can strike at any time of the year — make sure you have a plan in place.

Tornado

Twisters can quickly spin out of control, but these tips can help keep you grounded.  

Winter storm

Don’t let winter weather freeze you out. Here are tips for dealing with cold and ice.

Family Standing & Smiling In Front of their GM Truck

From “unsurvivable” to safe and secure.

Read about how OnStar helped one lucky Louisiana family survive a Category 5 hurricane.

Let’s get you started with a free trial — including data!

If you buy an eligible Wi-Fi®-equipped Chevrolet, Buick or GMC vehicle, you can get up to 3 months of unlimited data for your available in-vehicle Wi-Fi Hotspot. Eligible Wi-Fi equipped Cadillac vehicles can receive up to 8 months of unlimited data*.

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  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Wi-Fi service varies based on several factors, including weather conditions, location, properly functioning equipment and cell reception. Requires active service plan. Data plans provided by AT&T. Complimentary services are not offered in all situations and are provided by OnStar at its sole discretion. Check here for details and limitations. Limited-time offer.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Check here for details and limitations.

  • Requires paid plan, working electrical system, cell reception, GPS signal, armed GM factory-installed theft-deterrent system, contact method on file and enrollment to receive alerts. Additional messaging and data rates may apply. Services are intended to assist with vehicle recovery and do not prevent theft or protect against damage or loss. Check here for details and limitations.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Check here for details and limitations.

  • Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. Map coverage available in the U.S., Puerto Rico and Canada. Check here for details and limitations.

  • Roadside service provided by Allstate Roadside Services for vehicles only. Limitations and restrictions apply.

  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. Check here for details and limitations.

  • Up to seven additional individuals can be added to the “My Family” section within the app.

  • Eligible 2015 and newer vehicles receive 1 month of OnStar Safety & Security coverage and 1 month of connected services, which includes navigation and Remote Access Plan, and 1 month or 3 GB of 4G LTE data (whichever comes first) from reactivation. Services are subject to Terms and limitations, and capabilities vary by model. Mobile app features require automatic locks and factory-installed and enabled remote start system. When you select a monthly plan within 30 days of activation, you’ll receive an additional 2 months of the plan you select at no additional charge. The 2-month extension is for eligible customers only and excludes Connected customers who have previously participated in a trial. The 2-month extension must be redeemed within 30 days of activation date and requires that you enroll in a monthly service plan and associate a payment method on file. After trial expires, OnStar will automatically bill your payment method each month. Plans containing 4G LTE data are provided by AT&T and will be billed every 30 days by AT&T. Map coverage available in the U.S., Puerto Rico and Canada. You may cancel at any time by pushing your blue OnStar button or by calling 1.888.466.7827. Check here for details and limitations. Availability subject to change.