We’re here for you — no matter what kind of emergency.
Unexpected events can happen any time. Whether you’re in a crash, having a medical emergency, need assistance at home, or need help during severe weather, an OnStar Emergency Advisor* is ready to help you.
- Caught in a storm or natural disaster? With Crisis Assist*, Advisors can help and help you locate shelter and resources and assist with directions when needed.
- Stranded, out of gas, or have a flat tire? with Roadside Assistance,* we’ll help coordinate assistance to your location and help you get back on the road in no time.
- Involved in a crash? Automatic Crash Response* alerts us with your location and critical crash details so we can contact the appropriate 911 center to request help be sent to you, even if you can’t ask for it.
- Need help at home? The OnStar Guardian app and OnStar Guardian skill* for Amazon Alexa* gives you the same access to OnStar Emergency Advisors. From domestic disturbances to home fires, our Advisors are trained to help until first responders arrive on scene.
No matter where you are or when you need us, our specially trained Emergency Advisors can contact 911 to request assistance be sent to your location and can provide emergency medical, fire and police guidance until help arrives on the scene. You are never alone and always have a human connection in your time of need when you have OnStar.
Life is unpredictable. It’s why we built the Safety & Security Plan.
Life can send us curveballs in all forms. We’re here for you. Lost? We’ve got you. Fender bender? We’ve got you. Flat tire? We’re on it. Car thieves? We’ll stop them in their tracks.* The OnStar Safety & Security Plan* gives you Turn-By-Turn Navigation*; GM Roadside Assistance* (including towing); and if you’re in a crash,* we’ll check in and request help, even if you can’t ask for it.
Safety & Security Plan highlights
Automatic Crash Response
If you’re in a crash, we’re with you. Even if you can’t ask for help, we’ll request help for you.
Whether you’re out of gas, your tire’s flat or your battery is dead, we’ll get you a tow or whatever help you need to get back up and running.
You’ll have our safety services with you on your phone — wherever you are. Plus, add up to seven family members* or friends, so they’ll have OnStar safety too.
We’re here for you through all kinds of emergencies.
Emergencies come in many forms. Here are some of the ways we’re here for you.
We have your back during a crisis.
In the event of the unexpected, it helps to know what you can expect from OnStar. Here’s how we can help you through a crisis situation.
Questions about our Emergency Services? We have answers.
We’ve answered some of the most commonly asked questions people ask us about our Emergency Services.
Helping our heroes serve.
See how OnStar supports the work of first responders.