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Emergency Services

Unexpected events can happen at any time. Whether you’re in a crash, having a medical emergency or need critical assistance, OnStar Advisors will be available to help. If you’re caught in severe weather or a natural disaster, Crisis Assist*16 can provide special routing assistance and help you locate shelter and resources. If you’re stranded, run out of gas, have a flat tire or need a tow truck, Roadside Assistance*17 can help get you back on the road quickly. We also encourage our Members to be Good Samaritans and send help to others on the road when they need it.

Our specially trained Emergency-certified Advisors can give crucial medical advice in the event of an emergency. Trained OnStar Advisors quickly and properly determine the nature and priority of the call, dispatch the appropriate response, and then give the caller instructions to help treat any injuries until the responding EMS unit arrives.




A Gasp for Help

After suffering a severe asthma attack, Shara Swink thought she might not see her 7-year-old daughter again — until she heard the voice of the OnStar Advisor.



OnStar Safety & Security Plan

Experience the safety and security of driving with OnStar

Safety & Security

For drivers who understand the power of the unpredictable