Your questions. Answered.

Whether you have questions about your OnStar account or OnStar plans, or you want to chat or get support, we’re here for you.

Your questions. Answered.

Whether you have questions about your OnStar account or OnStar plans, or you want to chat or get support, we’re here for you.

Female OnStar Advisor Smiling Wearing Headset

Got questions? We’ve got FAQs.

Questions about OnStar plans? Your OnStar account? The OnStar Guardian® app? Your Wi-Fi® Hotspot? OnStar payments? Anything else? You’ve come to the right place. (Of course you did. We’re OnStar — we always get you where you need to be.) Just choose the topic of your question below.

Questions about becoming an OnStar Member?

Find out how to become a Member, transfer your membership, find your PIN and more here.

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Questions about the OnStar Guardian app?

Learn about all the safety services, how to get the app, how to use it and more here.

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Questions about OnStar payments?

Learn how to manage your account, set up automatic payments, what payment methods you can use and more here.

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Questions about your OnStar account?

Find the help you need to set up your account, get your account number and more here.

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Questions about your Wi-Fi Hotspot?

You’ll find the info you need to connect to your Wi-Fi hotspot, change your password, see how much data you have left, learn about data plans and more here. 

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Questions about disconnecting Remote Access?

If you are a victim of domestic violence and wish to request that a person’s remote access to a vehicle be disconnected, contact an OnStar Advisor by pushing the blue button in your vehicle or calling OnStar at 1-888.466.7827.

 

You may be required to provide the vehicle identification number (VIN) and some or all of the following information:

 

  1. Proof of legal possession of the vehicle, such as vehicle title, court order awarding sole possession or ownership or exclusive use;
  2. Non-California residents: Written attestation that the person making the request is a victim of domestic violence

 

To open a new OnStar account, go to https://experience.gm.com/myaccount/plans, or contact an OnStar Advisor.

Want to learn even more? Awesome.

If you’re the type of person who never stops learning, we’ve got all the OnStar info you could want. Explore this collection of support articles: