2G network sunset

 

The 2G network sunset has impacted some GM vehicles

The 2G network that your vehicle once used to connect to OnStar was deactivated in December 2022. While the OnStar buttons in your vehicle are disabled, you can still use key services by calling an OnStar Advisor at 1.888.4ONSTAR (1.888.466.7827) or by downloading the OnStar Guardian® app.* Save our number in your contact list to reach an Advisor at any time and to request services like Roadside Assistance,* Crisis Assist* or Emergency Services.*

See if your vehicle was impacted

Check to see if your vehicle was impacted by the 2G network sunset by entering your vehicle identification number (VIN).

What you need to know

What is the 2G network sunset and how does it affect my OnStar service?

As cellular carriers transition to 4G or 5G connectivity, vehicles using a 2G connection lost in-vehicle OnStar service. In the U.S., most major network providers completed the transition in December 2022. Since the transition, 2G network connectivity is no longer provided. The decision to deactivate these networks was made by wireless network providers as they work to upgrade to newer technology.

 

Certain GM vehicles on the road today leveraged the 2G network for OnStar connectivity. As a result of the 2G network sunset, the three-button interface in your vehicle was deactivated.

Which GM vehicles are impacted by the deactivated 2G network?

In the U.S. and Canada, some 2015 and all 2014 model year and older GM vehicles were impacted following the 2G network sunset. This also includes former GM brands, such as Pontiac, Saturn and HUMMER.

 

Click here to see if your vehicle was impacted.

Can I still use the OnStar buttons in my vehicle?

No. The three-button interface in your vehicle was deactivated following the 2G network sunset.

What options are available to Members impacted by the 2G network sunset?

Our active Members can use key services by calling an OnStar Advisor at 1.888.4ONSTAR (1.888.466.7827). Save our number in your contact list to reach an Advisor at any time and to request services like Roadside Assistance, Crisis Assist or Emergency Services. 

You can access these services, along with Location Status* and Mobile Crash Response, by downloading the OnStar Guardian app, which is already included in the Safety & Security* and OnStar Guardian Plans. You can even share the Guardian app with up to 7 loved ones* — giving the whole family a little peace of mind.

What services are included with the OnStar Guardian app?

The Guardian app provides key OnStar safety services right on your phone, including:

  • Mobile Crash Response
  • Roadside Assistance
  • Emergency Services, which gives you 24/7 access to OnStar Emergency Advisors*

 

The app also lets you invite up to 7 loved ones to the “My Family” group. Everyone gets the safety services within the app as well as Location Status, which includes:

  • Viewing one another on a live map
  • Real-time location updates
  • Ability to share location
  • Cellphone battery life status

How do I get the OnStar Guardian app?

The OnStar Guardian app is included in the OnStar Safety & Security Plan. Members can download the Guardian app from the App Store®* or on Google Play.* After the 2G sunset, all Safety & Security Plans will be migrated to the Guardian app (which is $15/month*) by January 2023.

How can I learn more about the OnStar Guardian app?

You can learn more about the OnStar Guardian app here.

Did my Safety & Security Plan change following the 2G network sunset?

Some of your safety and security services remain the same while others are no longer available. You still have 24/7 access to OnStar Advisors via 1.888.4ONSTAR (1.888.466.7827) and the OnStar Guardian app. 

 

The Guardian app will provide:

  • Emergency Services
  • Crisis Assist
  • Roadside Assistance
  • Mobile Crash Response
  • Location Status

 

You can no longer connect to:

  • Automatic Crash Response
  • Stolen Vehicle Assistance
  • Turn-by-Turn Navigation

What roadside services are included with the OnStar Guardian app?

The OnStar Guardian app offers each Member and up to seven loved ones:

  • Unlimited lockouts
  • Unlimited tire changes
  • Two fuel deliveries per year (up to two gallons; limited to one fuel delivery every 24 hours)
  • Three jump-starts every 30 rolling days
  • Four vehicle tows per year [Towing service is provided up to 25 miles to the nearest (1) dealership, (2) certified repair facility or (3) customer’s home (offered in that order).]  

Did my Essentials Plan services change after the 2G network sunset?

Some of your Essentials Plan* services will remain the same while others are no longer available. You still have 24/7 access to OnStar Advisors via 1.888.4ONSTAR (1.888.466.7827) and the OnStar Guardian app. 

 

The Guardian app provides:

  • Emergency Services
  • Crisis Assist
  • Roadside Assistance
  • Mobile Crash Response
  • Location Status

 

You can no longer connect to:

  • Automatic Crash Response
  • Stolen Vehicle Assistance
  • Turn-by-Turn Navigation
  • Remote Key Fob
  • Vehicle Status
  • Vehicle Locate
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