3G network sunset FAQ

3G network sunset FAQ

 

What is the 3G network sunset and how does it affect my OnStar subscription?

Many Chevrolet,® Buick,® GMC® and Cadillac® vehicles on the road today use OnStar hardware, which leverages cellular networks for connectivity. As U.S. cellular carriers transition to 4G and 5G connectivity, certain vehicles may experience issues that prevent voice services. In 2021, OnStar began working with AT&T on network updates and started executing over-the-air software updates to ensure Members were not impacted by the network transition.

Which GM vehicles are impacted by the 3G network sunset?

In the U.S., the 3G network sunset will impact certain 2015 model year and newer GM vehicles.

 

Click here to see if your vehicle is impacted.

When will the 3G network sunset occur?

The 3G network was discontinued in February 2022.

Do I need to take any actions following the 3G network sunset?

OnStar addressed the 3G network sunset by working with AT&T to make necessary network updates. All impacted vehicles received a network update to protect them from the 3G sunset, and OnStar will continue to deploy over-the-air software updates throughout 2022 to ensure an optimal experience for Members.

 

A small number of 2015 model year vehicles with an inactive or disabled OnStar system will require an OnStar hardware replacement if services are desired after the 3G network sunset. You can contact your local dealership to learn about associated costs for the hardware replacement.

Do I have to do anything to request over-the-air software updates?

No. You do not have to request any future over-the-air software updates. Depending on your vehicle, you may have already received the software update automatically or a prompt asking you to accept the software update.

Will I have to pay for the over-the-air software update?

Members with an active, connected vehicle will receive an over-the-air software update. The update does not require a paid plan.

What if I am having issues connecting to OnStar following the 3G network sunset?

While all impacted vehicles received a network update, a small percentage of vehicles may experience an issue connecting to OnStar. These Members will not be able to use voice services when they push the blue OnStar button or the red Emergency button.

 

If you press your red Emergency button or Automatic Crash Response* is triggered, the Advisor will be able to receive your contact information and vehicle location. The OnStar Advisor will then attempt to call you back using the phone number on file. For any calls that do not have voice services and Automatic Crash Response is triggered, OnStar will automatically request emergency services be sent to your vehicle’s location.

What if I cannot get ahold of OnStar during an emergency?

If you are unable to get in touch with OnStar during an emergency, you should contact 911 immediately.

When will this issue be resolved?

OnStar is actively working with AT&T to explore solutions for this issue. Updates will be communicated at a later date.

How should I contact OnStar while this issue is being resolved?

Until the voice services issue is resolved, you can use the OnStar Guardian app* to contact OnStar. Within the OnStar Guardian app, you’ll have access to the blue OnStar button, the red Emergency button and Roadside Assistance* from the app’s home screen. The OnStar Guardian app also offers Mobile Crash Response, which uses smartphone sensors to detect a crash and alert an OnStar Emergency-Certified Advisor.*

 

You can also speak with an OnStar Advisor by calling 1.888.4ONSTAR (1.888.466.7827). 

How do I get the OnStar Guardian app?

The OnStar Guardian app is included in the OnStar Safety & Security Plan. Members can download the Guardian app from the App Store®* or Google Play.™* If you do not have OnStar Safety & Security, OnStar Guardian is $15/month after a 30-day trial.

How can I learn more about the OnStar Guardian app?

You can learn more about the OnStar Guardian app here.

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  • OnStar plan, working electrical system, cell reception and GPS signal required. OnStar links to emergency services. Not all vehicles may transmit all crash data. Check here for details and limitations.

  • U.S. and Canada only. Available on select Apple and Android devices. Mobile Crash Response services are intended for use in select vehicles only and can connect automatically on Android devices only. Service coverage varies with conditions and location. Service availability, features and functionality vary by device and software version. OnStar Guardian service plan (stand-alone plan, add-on plan or plan that includes the service), cell reception, GPS signal and device data connection required. Terms apply. Device permissions are required for app to operate properly. OnStar links to emergency services. Device and app may not transmit all crash data. Check here for details and limitations. Pricing and availability subject to change. You may cancel at any time by calling 1.888.4ONSTAR (1.888.466.7827).

  • Roadside services provided by Signature Motor Club, Inc., a member of the Allstate family of companies. Roadside services are for passenger vehicles (cars and trucks) and motorcycles only. Limitations and restrictions apply. Towing services can be used four times per year then additional charges apply. Additional charges apply to tire changes when a spare tire is not provided.

  • Certified by the International Academies of Emergency Dispatch.®

  • Apple, the Apple logo, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries and regions. App Store is a service mark of Apple Inc., registered in the U.S. and other countries.

  • Google Play, the Google Play logo and Google Assistant virtual personal assistant are trademarks of Google LLC.