Remote door unlock helps woman trapped in home

Aug 21, 2013

Remote door unlock helps woman trapped in home

Aug 21, 2013

 

OnStar Member Rosemary Nolley recently found a need for the Remote Door Unlock* feature that, while not exactly routine, came in quite handy.

 

The 78-year-old widow is one active lady, even though she is physically handicapped. Which makes wintertime her least favorite season, as snow and ice keep her pretty much close to home. One snowy day last winter, Rosemary took a tumble in her living room and was unable to get up.

 

“When I fell, I had the cell phone in my hand,” she says. “But it landed several feet away from me. I managed to crawl to it and call my grandson for help.”

 

Rosemary’s grandson and his 16-year-old son, her great-grandson, live about 8 miles away.

 

“They said they would be right over,” Rosemary says. “I could tell they were quite worried even though I tried to assure them that I wasn’t hurt. While I was waiting, I realized that every door and window was locked. I knew my grandson would get into the house somehow even if he had to break a window, but then I thought about OnStar.”

 

Rosemary’s car was in the driveway, locked. She called OnStar, explained the situation to the Advisor and asked if the Advisor would unlock her car remotely so her grandson could use the garage door opener to get into the house.

 

“The Advisor was very nice and said she would do that, and then asked me some questions to make sure I was the account holder," says Rosemary. "But she also said she would stay on the line with me until help arrived and she knew I was OK."

 

“The Advisor asked me for my grandson’s cell phone number and patched in a three-way conversation so I could tell him the car door was unlocked. She talked to me until he was in the house and could confirm that I wasn’t injured and that he could easily lift me up. It was a comfort to have someone to talk to while I was waiting, and it really meant a lot to know how much the people at OnStar really care.”

 

It wasn’t the first time Rosemary has called on OnStar for help. She is a volunteer for a non-profit organization that packs and ships food to malnourished children all over the world. Every year, she drives her Chevrolet Traverse from her home in central Indiana to Naperville, Ill., just outside Chicago, to help pack food. And she relies on OnStar Turn-by-Turn Navigation* to help get her there and back.

 

“The traffic is very heavy in that area and it’s easy to miss an exit or go the wrong way,” she says. “With my Turn-by-Turn, I get clear directions and can drive with confidence.”

 

Rosemary says she would never be without OnStar. “When I bought my first vehicle with OnStar, I thought that it was a nice luxury, but now I know that, for me, it’s a necessity. I depend on OnStar.”

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We’ve got you

Life is unpredictable — that’s why the OnStar Safety & Security Plan is here for you with helpful, human problem-solvers 24/7.

Carjacking victim finds help from OnStar 

After being carjacked at gunpoint, Lacey’s quick thinking led her to OnStar and an Advisor who helped locate and recover her vehicle. 

Making safety fun for kids 

You’re never too young for a lesson on staying safe and Safetyville USA makes those lessons extra fun. 

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  • Requires paid plan. Lock/unlock feature requires automatic locks. Remote start requires GM factory-installed and enabled remote start system. Check here for details and limitations.

  • Requires paid plan and properly equipped vehicle. Mobile app functionality is available on select devices and requires data connection. Map coverage available in the U.S., Puerto Rico and Canada. Check here for details and limitations.